Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

Hybrid

Work must be completed both in person and remotely.

Work setting

Private sector

Responsibilities

Tasks

Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Explain the type and cost of services offered Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Perform general office duties Receive and log complaints Receive payments Explain procedures, risks and benefits to clients Maintain and manage digital database Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support Provide customer service

Experience and specialization

Computer and technology knowledge

MS Excel MS Outlook MS Word MS Office

Additional information

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Attention to detail Fast-paced environment Repetitive tasks

Personal suitability

Punctuality Client focus Efficient interpersonal skills Flexibility Organized Reliability Team player Initiative Judgement Ability to multitask Dependability Quick learner

Benefits

Health benefits

Dental plan Health care plan Vision care benefits

Financial benefits

Commission Group insurance benefits

Other Benefits

Other benefits