*Bilingual Customer Service Representative (SHB, QC)
Top Benefits
About the role
Start date: July 8, 2026 Bilingual Customer Service Representative
Permanent position in travel assistance within a dynamic international environment. This customer service role involves supporting travelers during medical and non-medical situations, coordinating required services, and explaining insurance coverage. Rotating schedule from 7 am to 11 pm with a hybrid work model requiring office presence in Montréal or Sherbrooke.
What is in it for you:
• Hourly salary of $23.69. • Permanent position between 32 and 40 hours per week. • The number of hours may vary based on operational needs. • Full-time, on-site presence required during the first three (3) months for training. • After training, transition to a hybrid work model with a requirement to be in the office six (6) days per month. • Rotating schedule based on business needs. • Availability required from 7 am to 11 pm, Sunday through Saturday, including holidays. • Business hours may change based on operational requirements. • 3 weeks of vacation. • Comprehensive group benefits including health insurance (prescription drugs covered at 100%), dental insurance, life insurance, and travel insurance. • Retirement savings plan. • Flexible work environment with various on-site amenities including on-call doctors and dining facilities. • Wellness program including a fitness center, physical activities, and health-related conferences. • Opportunities for career advancement and professional development. • Financial assistance program for continuing education.
Responsibilities:
• Answer incoming client calls and provide professional and empathetic support. • Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits. • Open claim files and direct clients to the appropriate healthcare providers. • Explain travel insurance coverage, including applicable exclusions and maximum limits. • Authorize certain medical tests and coordinate required services when necessary. • Assist clients throughout the claims process and ensure appropriate follow-ups. • Document interactions and transactions in the claims management system. • Collaborate with various departments to resolve client requests and complaints. • Maintain a high level of customer service in a fast-paced, team-oriented environment.
What you will need to succeed:
• College diploma or equivalent. • Experience in customer service, telecommunications, or claims assistance. • Bilingual in English and French to assist clients in both languages. • A third language will be considered an asset. • Excellent communication skills and professionalism. • Strong customer service orientation. • Ability to work in a dynamic, team-based environment. • Strong computer skills including Microsoft Office and Internet use.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
Similar Jobs
*Bilingual Customer Service Representative (SHB, QC)
Top Benefits
About the role
Start date: July 8, 2026 Bilingual Customer Service Representative
Permanent position in travel assistance within a dynamic international environment. This customer service role involves supporting travelers during medical and non-medical situations, coordinating required services, and explaining insurance coverage. Rotating schedule from 7 am to 11 pm with a hybrid work model requiring office presence in Montréal or Sherbrooke.
What is in it for you:
• Hourly salary of $23.69. • Permanent position between 32 and 40 hours per week. • The number of hours may vary based on operational needs. • Full-time, on-site presence required during the first three (3) months for training. • After training, transition to a hybrid work model with a requirement to be in the office six (6) days per month. • Rotating schedule based on business needs. • Availability required from 7 am to 11 pm, Sunday through Saturday, including holidays. • Business hours may change based on operational requirements. • 3 weeks of vacation. • Comprehensive group benefits including health insurance (prescription drugs covered at 100%), dental insurance, life insurance, and travel insurance. • Retirement savings plan. • Flexible work environment with various on-site amenities including on-call doctors and dining facilities. • Wellness program including a fitness center, physical activities, and health-related conferences. • Opportunities for career advancement and professional development. • Financial assistance program for continuing education.
Responsibilities:
• Answer incoming client calls and provide professional and empathetic support. • Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits. • Open claim files and direct clients to the appropriate healthcare providers. • Explain travel insurance coverage, including applicable exclusions and maximum limits. • Authorize certain medical tests and coordinate required services when necessary. • Assist clients throughout the claims process and ensure appropriate follow-ups. • Document interactions and transactions in the claims management system. • Collaborate with various departments to resolve client requests and complaints. • Maintain a high level of customer service in a fast-paced, team-oriented environment.
What you will need to succeed:
• College diploma or equivalent. • Experience in customer service, telecommunications, or claims assistance. • Bilingual in English and French to assist clients in both languages. • A third language will be considered an asset. • Excellent communication skills and professionalism. • Strong customer service orientation. • Ability to work in a dynamic, team-based environment. • Strong computer skills including Microsoft Office and Internet use.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.