Job Overview We are seeking a detail-oriented and professional Admin Assistant / Customer Service representative to support our office operations. This role involves providing exceptional customer support, managing administrative tasks, and ensuring smooth daily operations. The ideal candidate will have strong organizational skills and experience in clerical and customer service roles. Prior experience in Mitchell estimating and knowledge with ICBC & Private Insurance is an asset. This is a paid position that offers an opportunity to work in the automotive environment where attention to detail and excellent communication are valued. Family owned business since 1989.

Responsibilities

• Answer multi-line phone systems with professionalism and courtesy, demonstrating strong phone etiquette in a friendly and positive manner
• Manage front desk duties including greeting visitors and directing inquiries
• Perform data entry tasks accurately using Mitchell Repair Centre
• Maintain organized filing systems both electronically and physically
• Support administrative functions such as scheduling appointments, receiving parts & invoicing
• Provide customer support via phone, email, and in person to address client inquiries and resolve issues efficiently
• Handle clerical tasks including copying, scanning, filing documents

Skills

• Excellent English communication skills, both written & verbal.
• Strong computer skills with the ability to learn new software quickly
• Excellent organizational skills with attention to detail for data entry and filing tasks
• Effective communication skills including professional phone etiquette and customer service experience
• Ability to multitask efficiently in a fast-paced environment
• Clerical experience in an office setting is a plus
• Familiarity with multi-line phone systems and front desk operations
• Strong interpersonal skills and the ability to interact with customers in a friendly & positive manner.

We seek motivated, reliable candidates who are eager to contribute positively to our team while developing their professional skills.

Position is Full time with option for Benefits after 3 months

Compensation: to be discussed based on experience.

We appreciate the time that all applicants have taken when applying for this position, however, only the candidates that are chosen for an interview will be notified by phone or email (No phone calls please)

Pay: $40,000.00-$45,000.00 per year

Application question(s):

• Do you have knowledge or experience working with auto insurance claims?

Education:

• Secondary School (preferred)

Experience:

• office: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person