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About the role
Contexte du poste Role Summary The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver structured, workshop-based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II. Ce que vous ferez Key Responsibilities Deliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customers Guide customers through foundational product setup: company profile, users, service types, and basic job workflow Conduct data and design sessions including forms, layouts, and report configuration Lead Hypercare and Getting Started calls within the first 30 days post-go-live Maintain customer records in Salesforce including session notes, completion status, and readiness scores Collaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scope Actively participate in team learning, product update briefings, and quality reviews Support the pre-onboarding programme by monitoring portal readiness scores and flagging at-risk customers Staff Profile Strong organisational skills and attention to detail Customer-facing confidence in a training or facilitation context Comfortable following structured delivery playbooks and escalating appropriately Foundational understanding of field service management or trade-based businesses (desirable) Appetite to grow: IC I is a development role with a defined path to IC II Qualifications & Experience Experience in a customer-facing training, onboarding, or support role Familiarity with SaaS products or field service man Ce que vous apportez Nos valeurs fondamentales Nous formons une seule équipe Nous sommes centrés sur le client Nous avons une mentalité de croissance Nous sommes responsables Nous célébrons les réussites Simpro, AroFlo, BigChange et ClockShark sont des employeurs souscrivant au principe de l’égalité d’accès à l’emploi. Nous offrons un programme d'intégration de premier ordre ainsi qu’un environnement de travail stimulant. Cela signifie que nous souhaitons que chacun se sente le bienvenu chez nous et que nous offrons des chances égales à tous, sans égard à l'âge, au handicap, à la réaffectation de genre, au mariage et au partenariat civil, à la grossesse et à la maternité, à la race, à la religion ou aux convictions, au sexe ou à l'orientation sexuelle, ou à tout autre facteur non lié au rendement. Si vous souhaitez rejoindre une organisation dynamique et progressive offrant de réelles perspectives de carrière, veuillez soumettre votre candidature dès maintenant en joignant votre CV. *Veuillez noter qu'aucune agence de recrutement ne sera acceptée pour le pourvoi de ce poste. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.
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Top Benefits
About the role
Contexte du poste Role Summary The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver structured, workshop-based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II. Ce que vous ferez Key Responsibilities Deliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customers Guide customers through foundational product setup: company profile, users, service types, and basic job workflow Conduct data and design sessions including forms, layouts, and report configuration Lead Hypercare and Getting Started calls within the first 30 days post-go-live Maintain customer records in Salesforce including session notes, completion status, and readiness scores Collaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scope Actively participate in team learning, product update briefings, and quality reviews Support the pre-onboarding programme by monitoring portal readiness scores and flagging at-risk customers Staff Profile Strong organisational skills and attention to detail Customer-facing confidence in a training or facilitation context Comfortable following structured delivery playbooks and escalating appropriately Foundational understanding of field service management or trade-based businesses (desirable) Appetite to grow: IC I is a development role with a defined path to IC II Qualifications & Experience Experience in a customer-facing training, onboarding, or support role Familiarity with SaaS products or field service man Ce que vous apportez Nos valeurs fondamentales Nous formons une seule équipe Nous sommes centrés sur le client Nous avons une mentalité de croissance Nous sommes responsables Nous célébrons les réussites Simpro, AroFlo, BigChange et ClockShark sont des employeurs souscrivant au principe de l’égalité d’accès à l’emploi. Nous offrons un programme d'intégration de premier ordre ainsi qu’un environnement de travail stimulant. Cela signifie que nous souhaitons que chacun se sente le bienvenu chez nous et que nous offrons des chances égales à tous, sans égard à l'âge, au handicap, à la réaffectation de genre, au mariage et au partenariat civil, à la grossesse et à la maternité, à la race, à la religion ou aux convictions, au sexe ou à l'orientation sexuelle, ou à tout autre facteur non lié au rendement. Si vous souhaitez rejoindre une organisation dynamique et progressive offrant de réelles perspectives de carrière, veuillez soumettre votre candidature dès maintenant en joignant votre CV. *Veuillez noter qu'aucune agence de recrutement ne sera acceptée pour le pourvoi de ce poste. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.