Top Benefits
About the role
Apply Today! Grow Your Career with Alberta AG Centre Join a locally owned team that values knowledge, service, and long-term growth. Help us support the agricultural community while building a rewarding career. We offer competitive compensation, comprehensive benefits, and opportunities to learn, grow, and make a meaningful impact.
Why Work for Alberta AG Centre? Locally Owned & Community Focused - We’re deeply connected to Alberta’s agricultural community — your work directly supports local farmers, families, and producers. Strong Culture of Growth & Support - We invest in training, mentorship, and professional development so you can advance your skills and your career. Work-Life Balance & Competitive Benefits - Enjoy consistent hours, a supportive environment, and compensation and benefits designed to help you thrive both at work and at home.
Alberta AG Centre Alberta AG Centre is a locally owned organization committed to supporting the agriculture industry since 2016 through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and ongoing development. Hours Monday to Friday, 8:00 AM – 5:00 PM (1‑hour unpaid lunch) Saturday (on call); seasonal overtime (May through October)
Reporting to: Director of After Sales
About the Role The Regional Service Manager (North) is responsible for the overall performance, quality, and culture of the service operation across Alberta AG Centre's three North locations (Olds, Lougheed, and Settler). Leading the Service Managers and supervisors at each shop, this role ensures customers receive consistent, dependable service no matter which location they visit, while building a team culture grounded in accountability, safety, and pride in the work. The Regional Service Manager plays a key role in protecting and strengthening the Alberta AG Centre brand, acting as a trusted point of contact for customers and equipment dealers, and as a connector between the shop floor and the broader business, working closely with Service Writers, Parts, Sales, and senior leadership to keep the customer experience seamless from end to end.
What You’ll Do Key responsibilities include: People Leadership Provide leadership and direction to the Service Managers/supervisors at all North locations (Lougheed, Stettler, and future sites), ensuring consistent standards, accountability, and a positive, unified culture across the region. Conduct regular site visits to coach leaders, observe shop operations, and address issues in person rather than remotely. Lead the annual performance review process for Service Department staff, in partnership with Service Managers/supervisors, ensuring reviews are completed on time, and feedback is fair and consistent across locations. Monitor KPIs, Performance Improvement Plans (PIPs), and Performance Support Plans (PSPs) across all North shops, following up with Service Managers/supervisors to ensure plans are actioned and progressing. Identify staffing gaps or issues across North locations and coordinate coverage
Customer & Stakeholder Relationships Promote a strong customer service culture across the region, addressing escalated customer concerns and ensuring service teams deliver consistent, exceptional experiences. Build and maintain strong working relationships with equipment dealers/OEM partners, acting as a key regional point of contact for service-related matters. Partner closely with Service Writers and Service Managers/supervisors to ensure smooth workflow, scheduling, and communication.
Service Quality & Operations Own quality control across all North locations, ensuring every unit is properly inspected and meets standards before delivery or customer pickup. Set and enforce consistent diagnostic, repair, and inspection standards across shops. Work with the Service Writer and Warrantee team to ensure completion and technical documentation practices across locations to ensure accuracy, completeness, and timely entry into the system. Drive consistency in service processes and standards across all North shops.
Health, Safety & Facilities Champion a culture of safety across all North locations, ensuring full compliance with WCB and OH&S standards and company policy. Hold Service Managers/supervisors accountable for maintaining safe, clean, and organized shop environments. Support incident investigation and corrective action follow-up for any safety incidents occurring at North locations.
All other duties as assigned; this list of duties and responsibilities is not all-inclusive and may be expanded to include other duties as management deems necessary from time to time.
Physical Requirements Ability to travel regularly between North locations (Lougheed, Stettler, and other North shops), including driving for extended periods in all seasons and weather conditions. Ability to walk, stand, and move through shop environments for extended periods during site visits and inspections wearing PPE. Ability to climb on and around equipment to conduct quality control checks and inspections. Ability to occasionally lift, carry, or move tools, parts, or materials up to 50 lbs Ability to sit for extended periods while driving or working at a desk/computer Ability to occasionally perform hands-on diagnostic, repair, or inspection work in a shop setting. Visual acuity sufficient to assess equipment condition and identify quality or safety issues during inspections. Qualifications & Skills Agricultural Equipment Technician certification (or equivalent trade ticket), or significant equivalent hands-on service/mechanical experience in agricultural or heavy equipment. Minimum 5+ years of experience in equipment service operations, with progressive experience leading or supervising others. Previous experience in a Regional, Area, or Multi-Site Service Manager role, ideally within agriculture. Proven experience managing or coaching people leaders. Strong working knowledge of agricultural/heavy equipment systems sufficient to assess quality and diagnose escalated issues. Positive team attitude, strong work ethic with excellent communication and interpersonal skills, with the ability to build trust and influence across teams that don't report to them daily. Strong organizational and time-management skills, with the ability to manage priorities across multiple locations. Solid understanding of safety standards and practices in a shop/field environment. Strong computer skills, including Microsoft Office; CDK IntelliDealer experience considered an asset. Valid driver's license and ability to travel regularly between locations; forklift experience considered an asset. Thrives in a fast-paced environment and adapts readily to evolving role-related priorities and responsibilities beyond those outlined in this profile.
Similar Jobs
Top Benefits
About the role
Apply Today! Grow Your Career with Alberta AG Centre Join a locally owned team that values knowledge, service, and long-term growth. Help us support the agricultural community while building a rewarding career. We offer competitive compensation, comprehensive benefits, and opportunities to learn, grow, and make a meaningful impact.
Why Work for Alberta AG Centre? Locally Owned & Community Focused - We’re deeply connected to Alberta’s agricultural community — your work directly supports local farmers, families, and producers. Strong Culture of Growth & Support - We invest in training, mentorship, and professional development so you can advance your skills and your career. Work-Life Balance & Competitive Benefits - Enjoy consistent hours, a supportive environment, and compensation and benefits designed to help you thrive both at work and at home.
Alberta AG Centre Alberta AG Centre is a locally owned organization committed to supporting the agriculture industry since 2016 through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and ongoing development. Hours Monday to Friday, 8:00 AM – 5:00 PM (1‑hour unpaid lunch) Saturday (on call); seasonal overtime (May through October)
Reporting to: Director of After Sales
About the Role The Regional Service Manager (North) is responsible for the overall performance, quality, and culture of the service operation across Alberta AG Centre's three North locations (Olds, Lougheed, and Settler). Leading the Service Managers and supervisors at each shop, this role ensures customers receive consistent, dependable service no matter which location they visit, while building a team culture grounded in accountability, safety, and pride in the work. The Regional Service Manager plays a key role in protecting and strengthening the Alberta AG Centre brand, acting as a trusted point of contact for customers and equipment dealers, and as a connector between the shop floor and the broader business, working closely with Service Writers, Parts, Sales, and senior leadership to keep the customer experience seamless from end to end.
What You’ll Do Key responsibilities include: People Leadership Provide leadership and direction to the Service Managers/supervisors at all North locations (Lougheed, Stettler, and future sites), ensuring consistent standards, accountability, and a positive, unified culture across the region. Conduct regular site visits to coach leaders, observe shop operations, and address issues in person rather than remotely. Lead the annual performance review process for Service Department staff, in partnership with Service Managers/supervisors, ensuring reviews are completed on time, and feedback is fair and consistent across locations. Monitor KPIs, Performance Improvement Plans (PIPs), and Performance Support Plans (PSPs) across all North shops, following up with Service Managers/supervisors to ensure plans are actioned and progressing. Identify staffing gaps or issues across North locations and coordinate coverage
Customer & Stakeholder Relationships Promote a strong customer service culture across the region, addressing escalated customer concerns and ensuring service teams deliver consistent, exceptional experiences. Build and maintain strong working relationships with equipment dealers/OEM partners, acting as a key regional point of contact for service-related matters. Partner closely with Service Writers and Service Managers/supervisors to ensure smooth workflow, scheduling, and communication.
Service Quality & Operations Own quality control across all North locations, ensuring every unit is properly inspected and meets standards before delivery or customer pickup. Set and enforce consistent diagnostic, repair, and inspection standards across shops. Work with the Service Writer and Warrantee team to ensure completion and technical documentation practices across locations to ensure accuracy, completeness, and timely entry into the system. Drive consistency in service processes and standards across all North shops.
Health, Safety & Facilities Champion a culture of safety across all North locations, ensuring full compliance with WCB and OH&S standards and company policy. Hold Service Managers/supervisors accountable for maintaining safe, clean, and organized shop environments. Support incident investigation and corrective action follow-up for any safety incidents occurring at North locations.
All other duties as assigned; this list of duties and responsibilities is not all-inclusive and may be expanded to include other duties as management deems necessary from time to time.
Physical Requirements Ability to travel regularly between North locations (Lougheed, Stettler, and other North shops), including driving for extended periods in all seasons and weather conditions. Ability to walk, stand, and move through shop environments for extended periods during site visits and inspections wearing PPE. Ability to climb on and around equipment to conduct quality control checks and inspections. Ability to occasionally lift, carry, or move tools, parts, or materials up to 50 lbs Ability to sit for extended periods while driving or working at a desk/computer Ability to occasionally perform hands-on diagnostic, repair, or inspection work in a shop setting. Visual acuity sufficient to assess equipment condition and identify quality or safety issues during inspections. Qualifications & Skills Agricultural Equipment Technician certification (or equivalent trade ticket), or significant equivalent hands-on service/mechanical experience in agricultural or heavy equipment. Minimum 5+ years of experience in equipment service operations, with progressive experience leading or supervising others. Previous experience in a Regional, Area, or Multi-Site Service Manager role, ideally within agriculture. Proven experience managing or coaching people leaders. Strong working knowledge of agricultural/heavy equipment systems sufficient to assess quality and diagnose escalated issues. Positive team attitude, strong work ethic with excellent communication and interpersonal skills, with the ability to build trust and influence across teams that don't report to them daily. Strong organizational and time-management skills, with the ability to manage priorities across multiple locations. Solid understanding of safety standards and practices in a shop/field environment. Strong computer skills, including Microsoft Office; CDK IntelliDealer experience considered an asset. Valid driver's license and ability to travel regularly between locations; forklift experience considered an asset. Thrives in a fast-paced environment and adapts readily to evolving role-related priorities and responsibilities beyond those outlined in this profile.