Edmonton Zone PCA, Edmonton, Seventh Street Plaza

NEW

Administrative/Clerical 

PRI00001079

About an hour ago

Your Opportunity:

Reporting to the Manager, Central Access, this position is responsible for providing centralized administrative, public facing client services on behalf of Shared Health Services departments and external agencies, including, but not limited to: Public Health, Child and Youth Health, and Chronic Disease Management. The services provided by Central Access include centralized intake into specialty referral programs for patients with chronic conditions using Connect Care. Reviews referrals and registration forms for content completeness, accuracy and criteria required to process. Return incomplete forms with direction for completion. Respond to requests in a timely manner to ensure CPSA communication guidelines are met. Flags urgency for referrals to medical specialists and consults with Nurse Triage on action. Documents all referrals on electronic client record. Completes intake interviews with callers through inbound and outbound phone calls to collect required intake information and to determine program eligibility. Schedules appointments with clients. Provides general information to the public and health care providers about clinics and programs, and detailed explanations about the programs and/or services the client is attending. Selects and electronically generates letter to patients/families that confirms appointment location, date, duration, time. Selects and electronically generates confirmation letters to physicians for each patient referred. Maintains an effective workflow throughout the Team and across multiple staff members and shareholders (e.g. Receipt of referrals, data entry, creation of scheduled callbacks and booking or registration of clients), in accordance with Central Access standards.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Health Link, Central Access Booking
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 20-MAY-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 01-JUN-2026
• Temporary End Date: 01-JUN-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Intermediate knowledge of Microsoft Office is required; with certification being an asset. The successful candidate must have a minimum typing speed 40 WPM. Experience equivalents will be considered. Advanced data entry skills required. Ability to recognize potential errors and provide solutions; troubleshooting skills required. All candidates undergo standardized testing to determine suitability. Dedicated to quality improvement. Demonstrated ability to work in a team setting.

Preferred Qualifications:

Completion of post-secondary education (i.e. course(s) in business administration, Office Administration certificate, Medical Office Assistant) or other related fields or post-secondary education. Connect Care experience is considered an asset. Medical terminology courses are considered an asset. Possess strong interpersonal, decision-making and communication skills. Customer service, particularly telephone-based experience.