Top Benefits
About the role
The Bilingual Service Consultant, reporting to the Supervisor, Consulting Services (TPA), is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration / Third Party Payor services.
Our Service Consultants serve as the primary contact for our clients, addressing their questions and resolving any issues related to their group insurance plan, including: Life, Extended Health Care or other group benefits.
What you will do:
- Support our Consultants and other internal partners in managing the ongoing activity for our clients
- Attend meetings with Consultants (in person and virtual)
- Resolve and address escalated client issues and inquiries along with coordinating with internal departments and /or carriers
- Provide service support to our clients and members relating to the administration of their group benefit plans
- Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client’s wishes or with policy
- Proofread booklets and contracts for accuracy and ensure compliance with client’s requirements, legislation, and collective bargaining agreements
- Prepare and review a variety of reports
- Prepare and review benefit summaries, amendments, and employee presentations & communications
- Coordinate marketing submissions, including benefit comparisons and change of carrier procedures
- Draft employee announcements if required related to change in benefits programs or carrier and deliver all relevant documents
- Ensure the smooth transition of benefits to a new carrier while ensuring any client risk and exposure is mitigated
- Create and maintain procedures / internal and external material
- Use internal CRM to document client activities, attach emails, follow workflows, etc.
What you will bring:
- Minimum of three to five years of professional work experience in Group Benefits (Insurance Industry), or a similar role
- Completed post-secondary degree or a combination of equivalent professional experience and training
- Bilingual English/French written and oral communication required
- Strong communication skills, both written and verbal
- Strong prioritization skills and flexibility to work in a fast-paced environment
- Strong attention to detail and a high degree of accuracy
- Demonstrates sound judgement, ethics and integrity
- Creative problem solver with the ability to identify issues, recommend solutions and create suitable plans for resolution
- Strong customer service and caring attitude
- Knowledge of EPIC, (CRM tool), an asset
Who We Are:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!
What sets us apart?
Be in good company
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.
Challenge your thinking
You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.
Grow together
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.
Benefits and perks
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment
Are you interested?
Please Apply!
This is a replacement position
Artificial Intelligence (AI):
Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.
This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.
While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.
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Top Benefits
About the role
The Bilingual Service Consultant, reporting to the Supervisor, Consulting Services (TPA), is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration / Third Party Payor services.
Our Service Consultants serve as the primary contact for our clients, addressing their questions and resolving any issues related to their group insurance plan, including: Life, Extended Health Care or other group benefits.
What you will do:
- Support our Consultants and other internal partners in managing the ongoing activity for our clients
- Attend meetings with Consultants (in person and virtual)
- Resolve and address escalated client issues and inquiries along with coordinating with internal departments and /or carriers
- Provide service support to our clients and members relating to the administration of their group benefit plans
- Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client’s wishes or with policy
- Proofread booklets and contracts for accuracy and ensure compliance with client’s requirements, legislation, and collective bargaining agreements
- Prepare and review a variety of reports
- Prepare and review benefit summaries, amendments, and employee presentations & communications
- Coordinate marketing submissions, including benefit comparisons and change of carrier procedures
- Draft employee announcements if required related to change in benefits programs or carrier and deliver all relevant documents
- Ensure the smooth transition of benefits to a new carrier while ensuring any client risk and exposure is mitigated
- Create and maintain procedures / internal and external material
- Use internal CRM to document client activities, attach emails, follow workflows, etc.
What you will bring:
- Minimum of three to five years of professional work experience in Group Benefits (Insurance Industry), or a similar role
- Completed post-secondary degree or a combination of equivalent professional experience and training
- Bilingual English/French written and oral communication required
- Strong communication skills, both written and verbal
- Strong prioritization skills and flexibility to work in a fast-paced environment
- Strong attention to detail and a high degree of accuracy
- Demonstrates sound judgement, ethics and integrity
- Creative problem solver with the ability to identify issues, recommend solutions and create suitable plans for resolution
- Strong customer service and caring attitude
- Knowledge of EPIC, (CRM tool), an asset
Who We Are:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!
What sets us apart?
Be in good company
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.
Challenge your thinking
You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.
Grow together
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.
Benefits and perks
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment
Are you interested?
Please Apply!
This is a replacement position
Artificial Intelligence (AI):
Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made.
This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.
While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.