Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Richelieu Hardware is looking for a Warehouse Material Handler for our Calgary Warehouse.

We are currently seeking a Back Desk Customer Service Representative to support our warehouse and order desk operations. This role focuses on order processing, administrative support, and coordination with warehouse and sales teams to ensure accurate and timely service.

More specifically, the main responsibilities of the position are to:

• Process and enter customer orders accurately in the system
• Verify order details (items, quantities, pricing, and delivery information)
• Respond to customer and internal inquiries (email and phone)
• Coordinate with warehouse team on order status, stock availability, and shipping
• Handle order adjustments, backorders, and follow-ups
• Maintain accurate records (orders, invoices, and customer information)
• Assist with resolving customer issues (delays, discrepancies, damages)
• Ensure all documentation is completed correctly and on time
• Picking orders
• Operating Forklifts

Requirements :

• Strong communication skills (written and verbal)
• High attention to detail and accuracy
• Good organizational and time management skills
• Ability to work in a fast-paced environment
• Basic computer skills (Outlook, order entry systems)
• Previous customer service or order desk experience preferred
• Experience working with warehouse or logistics teams is an asset preferred

The ideal candidate is a person who…

• Problem-solving and customer-focused mindset
• Ability to multitask and prioritize workload
• Team-oriented with strong coordination skills

Working Environment

• Warehouse-based role supporting warehouse operations
• Close collaboration with warehouse staff, supervisors, and sales team
• Fast-paced environment with high volume of orders

What we offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
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