WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $51,383.00 - 79,261.00

Role Summary

The Client Service Representative reports to the Director, Partnerships, and is responsible for the following:

• Collaborate with account managers and other internal teams, and represent GreenShield Health to clients and market intermediaries regarding all service-related matters;

• Communicate regularly with clients to answer questions and resolve issues;

• Educate and onboard clients and market intermediaries on GreenShield Health processes and tools, and deliver onboarding sessions for their employees;

• Attend client meetings, problem-solving sessions, and general events aimed at building client relationships, as needed;

• Support onboarding of new clients, implement plan changes, process terminations, and manage specific enrollment needs;

• Work with internal team members to identify opportunities for process improvements;

• Perform any other related duties as required.

WHO WE'RE LOOKING FOR

The ideal candidate is highly motivated to join a growing team and possesses the following skills and qualifications:

• Minimum of 2 years of experience in the healthcare services field or a related industry;
• Strong customer service experience (an asset);
• Knowledge of group insurance administration, claims processes, and insurance contracts and booklets;
• Excellent verbal and written communication skills in both French and English, with the ability to present GreenShield Health content in various settings;
• Strong relationship management skills;
• Problem-solving and decision-making abilities with strong attention to detail;
• Ability to multitask, prioritize, work under pressure, and operate independently while contributing to team success;
• Positive attitude and willingness to learn from and teach clients, internal partners, and team members;
• Ability to work effectively in a high-performing team environment;
• Strong sense of accountability, professionalism, and ownership;
• Driven to achieve excellence while maintaining a positive and engaging work environment;
• Proven ability to present and build relationships.

Assets

• Experience in Employee Assistance Programs (EAP) or other employer-sponsored healthcare benefit plans.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.