Education: Secondary (high) school graduation certificate. Tasks: Act as spokesperson for an organization. Answer written and oral inquiries. Answer inquiries and provide information to customers. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Receive and log complaints. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Type of experience: Call centre. Work conditions and physical capabilities: Attention to detail. Work under pressure. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Initiative. Ability to multitask. Dependability. Quick learner. Screening questions: Are you available for shift or on-call work?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Other: Use of artificial intelligence. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Shift. Day. Weekend. Other benefits: Free parking available.