Location: Winnipeg, MB, Canada (onsite)
Starting Salary: $22.89/hour
Branch: Controller
Category: Unionized (IAMAW)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It’s important to know that

• Precision is key: This role demands a meticulous eye for detail, ensuring even the smallest payroll discrepancies are caught and corrected in a highly complex environment.
• Innovation drives success: We're looking for a proactive thinker who approaches challenges with creativity and determination, always seeking smarter, more efficient ways to get things done.
• Adaptability is essential: The ideal candidate thrives in a fast-paced setting, juggling multiple responsibilities while expertly navigating the nuances of various union agreements and regulations.

Key duties

• Process refund and credit requests promptly in accordance with regulatory requirements and Air Canada policies.
• Apply established procedures, training materials, and reference documents to complete refund and credit functions accurately.
• Determine refund/credit eligibility using manuals, tariffs, fare rules, and pricing resources.
• Review customer requests and conduct research to provide accurate and appropriate responses.
• Apply relevant policies and fare rules to issue correct refunds or decline ineligible requests.
• Build and maintain strong working relationships with internal departments and external partners.
• Communicate with customers via email and telephone in a professional and service‑oriented manner.

Qualifications

• Strong organizational skills
• Excellent written and verbal communication skills
• High degree of interpersonal skills
• Strong customer service skills
• Ability to work independently and in a team environment
• Good judgement and ability to prioritize duties/tasks
• Proficient in multi-tasking
• Proficient in Microsoft Office, Excel experience required
• Ability to learn and use various industry specific computer programs
• Travel and Tourism Diploma (asset)
• Experience in the airline or travel industry
  • Knowledge of ticketing, fares, fare rules, and taxation (asset)
  • Tariff training
  • Familiarity with airline and city codes
  • Experience with GDS or reservation systems
• Ability to represent the airline with professionalism, representing the best of the Air Canada brand
• Minimum one (1) year office experience
• Accounting knowledge, an asset

Benefits

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Bilingual (English and French)

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.