Client Success Manager | Relationship & Customer Experience | Part-Time Remote.
Top Benefits
About the role
Client Success Manager (Part-Time Remote)
Help Us Create an Incredible Experience for Every New Client
Hours:** Approximately 20 hours per week (with opportunity for additional hours as we grow)
About Us
Athletic Performance is a youth sports performance gym in California that helps athletes become faster, stronger, and more confident. We believe parents deserve excellent communication, and every athlete deserves to feel supported throughout their journey.
After reviewing our business, we discovered that inconsistent follow-up with new families has cost us valuable client retention. We are hiring a Client Success Manager whose primary job is to make sure every new family has an exceptional experience during their first 90 days.
This is not a sales position.
This is not customer service.
This is a relationship-building role where your communication directly impacts the success of our clients and our business.
Your Mission
Your Mission Is Simple
Make every family feel like they are our only family.
You'll guide every new client through our 90-day onboarding journey, check in with parents, follow up with athletes who stop attending, and make sure no client feels forgotten.
Responsibilities
You Will Be Responsible For
Managing the complete 90-day new client journey. Sending scheduled text messages and email s. Making short check-in phone calls with parents. Following up with athletes who have not attended in more than seven days. Keeping accurate notes in our CRM. Identifying clients who may be at risk of canceling. Communicating concerns to the owner and coaching staff. Providing a short weekly Client Success report.
We're Looking For Someone Who...
Speaks and writes excellent English. Sounds friendly and confident on the phone. Loves building relationships with people. Is organized and follows systems without being reminded. Pays close attention to details. Responds quickly and communicates professionally. Can work independently with minimal supervision. Is comfortable learning new software.
Required Qualifications
Excellent verbal and written English. Previous customer service, client success, administrative, or virtual assistant experience. Reliable internet connection and quiet workspace. Comfortable making phone calls to clients in the United States. Strong organizational skills. Experience using CRMs is a plus.
Weekly Schedule
Approximately five hours per week.
Typical Responsibilities Include
Weekly attendance review. Parent follow-up calls. Text and email communication. CRM updates. Weekly reporting.
As our company grows, there will be opportunities to increase hours and responsibilities.
What Success Looks Like
After 90 Days, You Will Have
Successfully managed every new client through our onboarding process. Ensured every scheduled touchpoint was completed on time. Contacted every athlete absent for more than seven days. Helped improve our client retention by building stronger relationships with our families.
Why You'll Love Working With Us
Flexible remote schedule. Long-term position with room to grow. Supportive leadership team. Meaningful work that positively impacts young athletes and their families. Opportunity to earn additional hours and responsibilities as the business expands.
How to Apply
Please Submit The Following
Your resume. A brief introduction explaining why you would be a great fit for this role. A 1-2 minute voice recording introducing yourself in English. Your hourly pay expectation. Your available working hours in Philippine Standard Time. A list of any CRM or customer service software you have used.
To show that you pay attention to detail, include the words "Team AP" as the first line of your application.
Applications that do not include "Team AP" at the beginning will not be considered.
About OnlineJobs.PH
Onlinejobs.ph allows businesses to connect with a talented pool of online Filipino specialists (commonly called "virtual assistants"). Getting help = creating freedom for yourself.
Scale your business without the constraints of traditional hiring. With Onlinejobs.ph, you access dedicated OFS eager to contribute their time and expertise in your business at a fraction of the cost of hiring locally.
Outsource smarter. Create freedom.
Similar Jobs
Client Success Manager | Relationship & Customer Experience | Part-Time Remote.
Top Benefits
About the role
Client Success Manager (Part-Time Remote)
Help Us Create an Incredible Experience for Every New Client
Hours:** Approximately 20 hours per week (with opportunity for additional hours as we grow)
About Us
Athletic Performance is a youth sports performance gym in California that helps athletes become faster, stronger, and more confident. We believe parents deserve excellent communication, and every athlete deserves to feel supported throughout their journey.
After reviewing our business, we discovered that inconsistent follow-up with new families has cost us valuable client retention. We are hiring a Client Success Manager whose primary job is to make sure every new family has an exceptional experience during their first 90 days.
This is not a sales position.
This is not customer service.
This is a relationship-building role where your communication directly impacts the success of our clients and our business.
Your Mission
Your Mission Is Simple
Make every family feel like they are our only family.
You'll guide every new client through our 90-day onboarding journey, check in with parents, follow up with athletes who stop attending, and make sure no client feels forgotten.
Responsibilities
You Will Be Responsible For
Managing the complete 90-day new client journey. Sending scheduled text messages and email s. Making short check-in phone calls with parents. Following up with athletes who have not attended in more than seven days. Keeping accurate notes in our CRM. Identifying clients who may be at risk of canceling. Communicating concerns to the owner and coaching staff. Providing a short weekly Client Success report.
We're Looking For Someone Who...
Speaks and writes excellent English. Sounds friendly and confident on the phone. Loves building relationships with people. Is organized and follows systems without being reminded. Pays close attention to details. Responds quickly and communicates professionally. Can work independently with minimal supervision. Is comfortable learning new software.
Required Qualifications
Excellent verbal and written English. Previous customer service, client success, administrative, or virtual assistant experience. Reliable internet connection and quiet workspace. Comfortable making phone calls to clients in the United States. Strong organizational skills. Experience using CRMs is a plus.
Weekly Schedule
Approximately five hours per week.
Typical Responsibilities Include
Weekly attendance review. Parent follow-up calls. Text and email communication. CRM updates. Weekly reporting.
As our company grows, there will be opportunities to increase hours and responsibilities.
What Success Looks Like
After 90 Days, You Will Have
Successfully managed every new client through our onboarding process. Ensured every scheduled touchpoint was completed on time. Contacted every athlete absent for more than seven days. Helped improve our client retention by building stronger relationships with our families.
Why You'll Love Working With Us
Flexible remote schedule. Long-term position with room to grow. Supportive leadership team. Meaningful work that positively impacts young athletes and their families. Opportunity to earn additional hours and responsibilities as the business expands.
How to Apply
Please Submit The Following
Your resume. A brief introduction explaining why you would be a great fit for this role. A 1-2 minute voice recording introducing yourself in English. Your hourly pay expectation. Your available working hours in Philippine Standard Time. A list of any CRM or customer service software you have used.
To show that you pay attention to detail, include the words "Team AP" as the first line of your application.
Applications that do not include "Team AP" at the beginning will not be considered.
About OnlineJobs.PH
Onlinejobs.ph allows businesses to connect with a talented pool of online Filipino specialists (commonly called "virtual assistants"). Getting help = creating freedom for yourself.
Scale your business without the constraints of traditional hiring. With Onlinejobs.ph, you access dedicated OFS eager to contribute their time and expertise in your business at a fraction of the cost of hiring locally.
Outsource smarter. Create freedom.