About the role
Job Title: AI Support Analyst Location: Toronto, ON Work Arrangement: Montreal; Hybrid: 3 days in office Employment Type: Contract/FTE Duration: 12 Months Domain: BFSI Pay Rate: CAD $60-63/hour Incorporated Application Deadline: July 20th, 2026
SKILLS REQUIRED Job Summary: Skills: 5+ years in a technical support, service desk or application-support role in an enterprise environment.
Required Skills:
AI tools support: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, Zoom AI Companion Enterprise technical support / Service Desk / Application Support Microsoft 365 (M365) AI product troubleshooting and end-user support Incident management and issue triage Ticketing systems: ServiceNow, Jira Knowledge management: Confluence, Knowledge Base (KB) documentation ITIL framework and incident escalation Level 2/Level 3 support coordination Root cause analysis and issue reproduction QA support and validation testing Technical documentation and knowledge article creation FAQ and self-service content development Structured query/documentation capture Multi-channel support (Helpdesk, Email, Chat, Support Channels) Enterprise application support Technical mentoring and knowledge transfer Customer issue resolution and escalation management AI product onboarding and feature adoption Continuous learning of emerging AI technologies
EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
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About the role
Job Title: AI Support Analyst Location: Toronto, ON Work Arrangement: Montreal; Hybrid: 3 days in office Employment Type: Contract/FTE Duration: 12 Months Domain: BFSI Pay Rate: CAD $60-63/hour Incorporated Application Deadline: July 20th, 2026
SKILLS REQUIRED Job Summary: Skills: 5+ years in a technical support, service desk or application-support role in an enterprise environment.
Required Skills:
AI tools support: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, Zoom AI Companion Enterprise technical support / Service Desk / Application Support Microsoft 365 (M365) AI product troubleshooting and end-user support Incident management and issue triage Ticketing systems: ServiceNow, Jira Knowledge management: Confluence, Knowledge Base (KB) documentation ITIL framework and incident escalation Level 2/Level 3 support coordination Root cause analysis and issue reproduction QA support and validation testing Technical documentation and knowledge article creation FAQ and self-service content development Structured query/documentation capture Multi-channel support (Helpdesk, Email, Chat, Support Channels) Enterprise application support Technical mentoring and knowledge transfer Customer issue resolution and escalation management AI product onboarding and feature adoption Continuous learning of emerging AI technologies
EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.