Title: Supervisor

Department: KCACC Supervisors

Hours of Work: Part-Time Position; various rotating shifts including nights, weekends, holidays and short notice call in.

Salary: $43.63 - $51.76

Union: Non-Union

Location: Kingston General Hospital Site& Hotel Dieu Hospital Site

Kingston Central Ambulance Communications Centre (CACC)

We're growing again! Kingston CACC serves many communities in our region which are spread across six different counties, population of over 600, 000 and covers an area of over 20,0000 square Kilometers.

If you want a rewarding career……

• helping people in crisis.

• working in a fast-paced, dynamic, team environment

• where accomplishments and a job well done are recognized

• where your mental health is a priority

• where you will be challenged

• where technology is ever changing and integral to what we do

• where dedication is essential and expected

• where compassion and understanding are vital

…. then join Kingston CACC as a Part Time Supervisor and be part of our dynamic and growing team of Professionals.

PRIMARY FUNCTION

The Supervisor provides services in a manner consistent with KHSC Mission, Vision and Values and that reflects the core values of Patient and Family Centered Care (dignity, respect, information sharing, participation, and collaboration). Central Ambulance Communications Centers (CACCs) are mission critical, technologically complex workplaces providing the initial access point to Ontario’s emergency health services systems for victims of illness or injury.

The Supervisor works out of a CAD (Computer Aided Dispatch) console on the dispatch floor and are primarily responsible for real-time supervision of Ambulance Communication Centre operations. This includes:

• Actively monitoring 911 call taking and Dispatching activities
• Ensuring tiering of local resources
• Ensuring compliance with all governing policies and local Emergency Medical Services (EMS) deployment plans
• Liaising with EMS duty officers, KCACC Operations Managers, and Regional Field Office
• Performing short notice call-ins to ensure adequate staffing levels
• Monitoring and providing support to prevent / reduce mental health injury and illness

Supervisor may be required to perform additional call processing duties as required when KCACC resources are overwhelmed.

RESPONSIBILITIES & DUTIES INCLUDE:

• Monitoring and ensuring the processing of all 911 emergency and nonemergency calls and the dispatching of EMS resources compliant with all applicable legislation, performance standards, CACC policies and procedures and EMS deployment plan
• Liaising with multiple stakeholders – police, fire, coast guard, Joint Rescue Coordination Centre, EMS, public, hospitals, Ornge (assist in the coordination of the air ambulance response), other CACC’s, MOH Field Manager, coroners, municipal services i.e. road dept.
• Administration – call close, caution notes, performance management, incidents reports, data collection and reporting, preliminary complaint and investigation reporting, burn permits, road closures, ongoing operational reporting/updates to management group.
• Staffing - Conflict resolution, staff development, personnel supervision
• Ensuring that all communication equipment is fully operational, maintain a high level of knowledge and troubleshooting techniques on all CACC equipment and reporting issues appropriately.

NOTE - The above duties are representative but are not to be construed as all-inclusive.

BASIC QUALIFICATIONS:

• Successful completion of a post-secondary education program (i.e. university degree or minimum 2-year college diploma).

• Must be currently qualified for employment as an EMD by the IAED

• Minimum three (3) years’ experience as an ACO/EMD

• MOH CACC Administrative Course preferred.

• Position related experience preferred.

• Advanced oral and written English skills.

• Bilingualism preferred (French).

• Demonstrated ability to follow written instructions.

• Able to maintain confidentiality.

• Effective conflict resolution skills.

• Excellent decision-making skills in a high stress environment.

• Excellent organizational and interpersonal skills.

• Standard First Aid and Level C CPR.

• Mental Health First Aid training preferred.

• Valid Class ‘G’ Driver’s License.

• Proven ability to attend work regularly.

• Satisfactory criminal reference check required.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.

If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.