Overland West Freight Lines Ltd. is your key to reach your full potential.

We are looking for an energetic and hardworking Customer Service Representative to join our team!

Job Summary

Reporting to the Administration Manager, the Customer Service Representative provides the essential front-line service to customers and enters information into a central database to be used in tracking and tracing shipments.

Shift

Monday to Friday; 8:00 pm – 4:30 pm

Location

25535 111 Ave T7X 6C8

Key Responsibilities

• Answers inbound customer inquiries via both phone queuing system and email
• Enters pick up requests into local dispatch systems
• Use AS400/LTL400 software to track/trace shipments
• Liaise with dispatch as necessary
• Help maintain a neat work environment which may include tidying up the lunch room occasionally
• Work with Dispatchers and Drivers to confirm delivery and pick up

Qualification Requirements

• Maintain professional Customer Service oriented personality in all customer interactions
• Strong communications skills, both verbal and written
• Work well in a fast-paced team environment
• Strict attention to details
• Problem solving skills
• Proficiency with Microsoft Outlook, Excel and Word
• Transportation experience preferred but will train the right candidate

Compensation & Benefits

• Starting wage: $23.00/hour
• Comprehensive benefits package available including pension matching program upon successful completion of probationary period

To apply

• Please email your resume to:careers@overlandwest.ca with email title – Customer Service Representative - Edmonton

• Please note that the successful candidate will be subject to reference and/or criminal background checks prior to employment.

• We thank all applicants, but only those selected for an interview will be contacted.

• Overland West Freight Lines Ltd. is committed to the principles of employment equity and encourages all qualified members of the designated groups to apply.

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