Are you interested in using data to support business strategy, improve the customer experience, and help a national automotive business make better decisions?

 

Stellantis Canada is looking for a Strategy & Business Analytics Co-op Student – Customer Programs to support the Aftersales business. This role will work closely with the Warranty, Service Contracts, Customer Experience, and Dealer Support teams to help analyze performance, identify trends, and support key business initiatives.

 

This team plays an important role in the customer ownership experience after a vehicle is sold. It helps support warranty processes, customer protection programs, dealer performance, cost management, and business growth across brands including Jeep, Ram, Dodge, Chrysler, Fiat, and Alfa Romeo.

 

Internally, some of these customer protection programs are known as Mopar Vehicle Protection, or MVP. These programs help provide customers with added confidence and support beyond the original vehicle purchase.

This is a great opportunity for a student who enjoys working with data, solving business problems, building reports, and turning information into clear insights that support real business decisions.

 

Key Responsibilities:

• Analyzing warranty, service contract, dealer, customer, and financial performance data
• Supporting reporting and dashboards that track key business trends, opportunities, risks, and performance gaps
• Helping identify opportunities to improve customer experience, dealer performance, cost management, and customer program growth
• Supporting analysis of customer protection programs, known internally as Mopar Vehicle Protection, or MVP
• Monitoring warranty claim activity, dealer behaviour, and cost trends to help support fair and consistent business practices
• Supporting data validation and reconciliation between new reporting models and legacy reporting sources, including Snowflake data, historical mainframe reports, and Power BI reporting where applicable
• Preparing PowerPoint presentations, business reviews, and supporting materials for leadership discussions
• Supporting updates to warranty, customer program, and service contract materials, including bilingual publications where required
• Responding to data requests and reporting inquiries from internal stakeholders
• Working with cross-functional teams, including Warranty, Customer Experience, Field Operations, Finance, Sales, Service Contracts, and Dealer Support
• Helping simplify complex data into clear insights, charts, and recommendations
• Supporting process improvement projects that help the business operate more efficiently
• Participating in internal meetings and contributing to ongoing business and analytics discussions

What You’ll Gain:

As a co-op student, you will gain hands-on experience in a business area that directly impacts customers, dealers, and company performance.

You will have the opportunity to:

• Work with real customer, warranty, dealer, financial, and business performance data
• Learn how a national automotive company supports customers after the vehicle sale
• Build practical experience in Excel, PowerPoint, reporting, dashboards, and business analytics
• Gain exposure to Power BI reporting, Snowflake data models, and historical reporting tools used in a large business environment
• Support projects connected to customer experience, dealer performance, cost improvement, and business growth
• Gain exposure to leadership reporting and cross-functional decision-making
• Learn how customer programs, warranty support, and service contracts contribute to customer loyalty and dealer success
• Develop skills relevant to careers in business analytics, finance, operations, customer experience, consulting, automotive, and business strategy

Why This Role Matters:

Customer Programs are a critical part of the Stellantis Canada Aftersales business. These programs help customers feel supported after they purchase a vehicle, help dealers deliver a stronger ownership experience, and help the business manage performance through better data and insights.

The Strategy & Business Analytics Co-op will help improve visibility to performance, identify opportunities faster, and support stronger decision-making across Warranty, Service Contracts, Customer Experience, Dealer Operations, and Aftersales leadership.

 

The position is for an existing vacancy.

 

The salary range for this role is $1000-$1080 per week.  

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

Qualifications

Basic Qualifications:

• Currently pursuing a Bachelor’s degree in Business Analytics, Finance, Business Administration, Marketing, Mathematics, Economics, Data Analytics, or a related field
• Strong proficiency in Microsoft Excel and PowerPoint
• Strong analytical, problem-solving, and communication skills
• Comfortable working with data and identifying trends
• Highly organized with strong attention to detail and accuracy
• Self-starter with the ability to manage multiple priorities in a fast-paced environment
• Ability to work well with others in a team environment
• Legally authorized to work in Canada

Preferred Qualifications:

• Experience with Power BI, dashboards, or data visualization tools
• Exposure to financial analysis, statistical analysis, or data modelling concepts
• Exposure to data validation, reporting reconciliation, legacy systems, or business intelligence platforms is considered an asset
• Interest in the automotive industry, customer experience, dealer operations, or business strategy
• Ability to turn data into clear insights, recommendations, and business stories
• Bilingual skills are considered a strong asset
• Interest in learning about Aftersales, warranty, service contracts, customer protection programs, or customer experience