Leavens Volkswagen is hiring an Appointment Coordinator!

As an ideal candidate, you are approachable, authentic, energetic, eager to learn and capable of engaging customers and colleagues alike. If this sounds like you, you could be our next Appointment Coordinator!

WE ARE LOOKING FOR:

• Excelled communication skills by phone, email and in-person
• Customer service oriented
• Capable experience with active listening
• Good negotiation skills
• Ability to work in a fluid, dynamic team in an environment where priorities shift and can be directed by customers
• Number oriented, with good attention to detail
• High level of accuracy while working under specific deadlines
• Proven organizational, planning and multitasking skills
• Previous experience working with a centralized billing system preferred.

RESPONSIBILITIES WILL INCLUDE:

• Checking warranty coverage on customer vehicles and check for open recalls
• Maintain records for auditing purposes
• Answer inbound calls and schedule customer appointments
• Discusses details of requested service with customers (i.e. what is involved, length of time required)
• Communicate with customers regarding upcoming appointments
• Informs customers of expected wait times
• Communicate upcoming appointments and schedules to service team
• Schedules first service appointment for newly sold vehicles
• Other duties as required

WHAT WE OFFER:

• Fun work environment and excellent company culture.

• A very competitive pay plan with exceptional earning potential.

• With 7 locations in the Automotive Group across Ontario, there is an incredible opportunity for advancement within the organization.

• A leadership team that trains and mentors its staff to ensure the success of new members.

• Group Health/Dental/Life/LTD Insurance

• Group RRSP Matching program

• Learn more about working with the Leavens Auto Group:
  Watch our video

Leavens Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email).

We appreciate all who apply; however only those considered for an interview will be contacted.