Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Job Role & Profile: Operations Customer Expert II Advertised as : Reservation Representative Location: Remote Reports to: Operations Supervisor Contract: Regular, Full-time Education: College Diploma / Degree Travel Requirements: No For existing vacancy: Yes About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision-making skills. Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins About the job We are looking for talented Reservations Representatives and passionate about travel to join our team. Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year. The ideal candidate is creative, will provide accurate information to customers regarding travel options and availability, with the ultimate goal of selling travel to create a superior experience for the customer. Provide accurate information to customers regarding inquiries and requests for changes of cancellations to existing itineraries. Pay Pay rate - $20 per hour + $2 per hour for second language (French) What we offer: GDS platform training offered Work from home Medical and dental benefits plans, as well as Employee Assistance Program Paid Training Employee Referral program – starting $500.00 for every referral hired Great perks on everyday products and services with Canada's leading employee perk program Internal career advancement opportunities Tuition reimbursement It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) EN Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures. Greet and converse with customers in a courteous, friendly and professional manner. Effectively turn customer inquiries into sales. Utilize appropriate selling techniques to meet revenue and close rate goals. Research travel rates, destinations, options and packages for customers. Read provided scripts verbatim while maintaining sales and quality standards. Accurately answer general travel and site related questions. Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase. Accurately track and report call types and service issues. Promote and sell products or services. Solicit sale of new or additional services. Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs. Meet or exceed quality standards. Job Requirements: EN High school degree or equivalent (required) College or some college degree (preferred) Two years of customer sales, upsales, telemarketing and service experience (required) Two years Corporate or leisure travel industry experience (required) One-year international booking experience Strong communication skills are required to answer calls from English speaking clients across Canada and worldwide. Schedule Hours of Operation - Monday to Friday, 9 hrs shift from 8 AM to 9 PM. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We are looking for fearless people. People who believe that if you are not doing your best, it’s not worth it. People who believe in a new way of listening, understanding, and interacting - people who believe in people. So, if you are ready for a challenge, we’re ready for you. TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.