At Gandy Installations, we are looking for someone dependable, professional, and motivated to grow with our team long term.

This is an important front-line role supporting customers, dispatch, technicians, and daily operations. We are looking for someone who communicates well, stays organized under pressure, and takes pride in doing things right.

If you enjoy helping people, staying productive, solving problems, and being part of a strong team environment, we would like to hear from you.

About Us

Gandy Installations has proudly served BC homeowners since 1957 and has grown into one of the Lower Mainland?s leading heating, cooling, plumbing, and electrical companies.

Our reputation has been built by people who care about customers, support their team, and take pride in their work.

Our Core Values:

• Put the Customer First
• Be Passionate
• Be Adaptive
• Take Pride in Your Work
• Have Integrity

What You?ll Be Doing

• Answer incoming customer calls and book appointments across our service, plumbing, electrical, and sales departments
• Prioritize urgent calls and communicate quickly with dispatch
• Support technicians with accurate customer information
• Maintain clean and accurate customer records
• Process payments and assist with day-to-day administrative support
• Communicate professionally by phone, text, and email
• Work closely with a fast-paced office team and assist other departments as needed to support daily operations

This is not a passive desk job. You will be multitasking, problem solving, prioritizing, and helping customers every day.

What We?re Looking For

• Previous office and customer service experience
• Strong phone and communication skills
• Comfortable multitasking in a fast-paced environment
• Strong attention to detail and organizational skills
• Confidence using multiple computer systems at once
• Calm and professional under pressure
• Reliable. On time. Every shift. This matters to us.
• Someone who takes initiative and wants to continue learning and growing
• Legally entitled to work in Canada
• Experience in dispatching, scheduling, trades, or home services is considered an asset.

A Quick Note About Reliability

Our customers rely on us during stressful and urgent situations. Our team also relies on each other every day to keep operations running smoothly.

We are looking for someone dependable, accountable, and committed to being part of the team long term.

Attendance, communication, professionalism, and consistency are very important in this role.

Compensation & Benefits

• Starting wage of $19/hour
• Full-time stable employment
• Extended health & dental benefits
• RRSP matching after 3 months
• Paid training and ongoing development
• Additional earning opportunities through Comfort Club membership spiffs
• Daily booking rewards
• Monthly call centre contests and incentives

Growth Opportunity

We believe in promoting from within whenever possible and are looking for someone who wants to build a long-term future with the company.

We value people who take initiative, support the team, and want to continue developing professionally.

Strong performers may have opportunities to take on additional responsibilities and grow over time.

Ready to Apply? Send us the following.

• Your resume
• A short note introducing yourself
• Tell us why this role interests you and what makes you a strong fit

We?re not just hiring for today. We?re looking for someone who wants to grow with the team long term.

Pay: From $19.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Ability to commute/relocate:

• Langley, BC V3A 5E6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What interests you about working in a fast-paced customer service environment?
• Describe a time you had to stay calm and organized during a stressful workday.

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