$81,600–$115,200 / year
- Toronto, ON
- On-site
- Added 4 hours ago
Find your next opportunity
111+ job results
$43,600–$53,200 / year
- Laval, QC
- Hybrid
- Added 5 hours ago
French posting
Senior Manager, Contact Center - Escalations
Walmart Canada
- Mississauga, ON
- On-site
- Added 6 hours ago
Manager, Contact Center - QA & Operations Excellence
Walmart Canada
- Mississauga, ON
- On-site
- Added 6 hours ago
Seasonal Sales Support - Contact Centre - Yorkdale
Tiffany & Co.
$18–$22 / hour
- Toronto, ON
- On-site
- Added 22 hours ago
3ème affichage - Remplacement - Agente ou agent de service social - Services psychosociaux - Direction de la vie étudiante et communautaire (P2026-18R)
Cégep de Trois-Rivières
$56,725–$100,520 / year
- Trois-Rivières, QC
- On-site
- Added Oct 3, 2026
French posting
QE Technical Lead – Contact Center Platforms
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
- Toronto, ON
- Hybrid
- Added Oct 3, 2026
Bilingual QE Engineer – Contact Center Tools
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
- Toronto, ON
- On-site
- Added Oct 3, 2026
Customer Contact Center Agent
Halifax Regional Municipality
$30 / hour
- Dartmouth, NS
- On-site
- Added Oct 3, 2026
Technical Lead – IVR & Contact Center Applications
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
- Toronto, ON
- Hybrid
- Added Oct 3, 2026
Technical Lead – IVR & Contact Center, Amazon Connect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
- Toronto, ON
- Hybrid
- Added Oct 1, 2026
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!Verified Job Source
Technical Lead – IVR & Contact Center Applications
- Toronto, ON
- Hybrid
- Posted Oct 3, 2026
- 1 position
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Apply by
- Oct 31, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 4 days per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Lead the design, development, implementation, and support of IVR and contact center applications. Oversee contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.
Job details
Technical Lead – IVR & Contact Center Applications Location: Toronto, ON Work Mode: 4 days hybrid Skill Required: • Lead the design, development, implementation, and support of IVR and Contact Center applications. • Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). • Experience in contact flow design, call routing, self-service solutions, and speech recognition. • Knowledge of CTI integration, APIs, web services, and backend system integrations. • Experience with cloud-based contact center solutions and telephony technologies. • Strong project management and stakeholder management skills. • Familiarity with Agile/Scrum methodologies. • Excellent problem-solving, communication, and leadership skills. • Strong knowledge of AWS Amazon Connect is
What you’ll do
Lead the design, development, implementation, and support of IVR and contact center applications. Oversee contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.
Requirements
Requires strong experience with IVR and contact center platforms, cloud contact center solutions, telephony technologies, and integrations using CTI, APIs, and web services. Also requires project and stakeholder management, familiarity with Agile/Scrum, and strong problem-solving, communication, and leadership skills.
Listed skills
- Amazon Web Services · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- IVR
- Contact Center Applications
- Genesys
- Cisco UCCE/UCCX
- Amazon Connect
- NICE
- Avaya
- Nuance
- Contact Flow Design
- Call Routing
- Self-Service Solutions
- Speech Recognition
- CTI Integration
- APIs
- Web Services
- AWS
Job areas
- Technology
- Software
- Management & Leadership
- Customer Service & Support