Customer Service Representative (On Site)
- Nepean, ON
- Hybrid
- Posted Aug 28, 2026
- 1 position
$19 / hour
Opens an external site
- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The representative handles inbound calls regarding internet, Wi-Fi, and account-related inquiries while performing basic troubleshooting. They are also responsible for updating customer accounts in CRM systems and educating clients on service features and self-service tools.
Job details
The representative handles inbound calls regarding internet, Wi-Fi, and account-related inquiries while performing basic troubleshooting. They are also responsible for updating customer accounts in CRM systems and educating clients on service features and self-service tools. A high school diploma and at least one year of customer service experience are required for this role. Candidates should possess basic knowledge of internet and Wi-Fi concepts and demonstrate strong communication skills.
What you’ll do
The representative handles inbound calls regarding internet, Wi-Fi, and account-related inquiries while performing basic troubleshooting. They are also responsible for updating customer accounts in CRM systems and educating clients on service features and self-service tools.
Requirements
A high school diploma and at least one year of customer service experience are required for this role. Candidates should possess basic knowledge of internet and Wi-Fi concepts and demonstrate strong communication skills.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Employee Assistance Program
- RRSP program
- Short-term disability
- Long-term disability
- Rewards and recognition programs
- Career advancement opportunities
Listed skills
- Customer service · Preferred
- Problem solving · Preferred
- Communication · Preferred
- Troubleshooting · Preferred
- Multitasking · Preferred
- CRM Systems · Preferred
- Technical Support · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Technical support
- Troubleshooting
- Communication
- Multitasking
- CRM systems
- Internet connectivity
- Wi-Fi configuration
- Billing support
- Problem solving
- Patience
- Empathy
Job areas
- Customer Service & Support
- Technology
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