Executive IS Support Specialist

Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team!

Posting close date: May 3, 2024

The opportunity

Our Information Services team is evolving to meet the needs of our growing business and we are expanding our presence in Calgary to support our Executive Leadership Team.

We are seeking an Executive IS Support Specialist who has knowledge and experience in providing high-level technical and administrative support to the executive leadership team and their executive assistants/coordinators.

The ideal candidate will serve as the primary point of contact for addressing all executive IT needs, ensuring efficient service and resolving all technical issues. The role requires full time physical presence in the office - 5 days per week - and requires on-call availability.

What you'll do

• Provide prompt technical support and troubleshooting for executive IT needs, ensuring efficient service and resolving all technical issues. Executive staff - desktop and mobile devices and associated applications, AV equipment, etc.
• Facilitate onboarding and offboarding processes for new and departing executives regarding access, accounts, devices, etc.
• Assist executives with adoption and proficient use of new technologies and applications.
• Actively work with IT departments to manage all executive IT support needs.
• Maintain executive technology inventory and requisition new equipment as required.
• Arrange repairs or replacements for executive technology through vendors as needed.
• Develop and maintain reference documentation for procedures, security protocols, and resources.
• Conduct periodic audits to identify, test and resolve potential vulnerabilities.
• Collaborate with internal teams to support offsite executive needs, such as travel, conferences, meetings, etc.
• Proactively test and perform health checks on Audio/Video (AV) systems in various conference and meeting rooms used by the Executive and the Executive Assistants.
• Recommend and manage all hardware upgrades required to support Executive team members
• Attend Executive Assistant weekly meetings to proactively plan for upcoming important events
• Provide remote and periodic on-site support outside business hours to the Executive and the Executive Assistants for technology issues.

Minimum Qualifications

• Bachelor's degree in computer science, information systems, or equivalent.
• 3-5 years of experience providing desk side and audio-visual technical support in a corporate environment.
• Experience supporting Microsoft 365 solutions and Windows 10
• Knowledge of AV support, including Teams, WebEx and Zoom.
• Working knowledge of Active Directory Groups, Organization Units, and Credentials
• Experience providing mobility support (iPads, iPhone).
• Customer service orientation with superior interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities
• Ability to handle sensitive and confidential information with discretion.
• The ability to explain technical concepts to a non-technical audience in ways that can easily be understood.
• Excellent troubleshooting, critical thinking, and problem-solving abilities.

Preferred Qualifications

• Experience resolving incidents and fulfilling requests in ServiceNow
• 1 or more years of experience providing Executive support

About our business

TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.

TC Energy is an equal opportunity employer.

Learn more

Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing TC Energy in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.