Job advice

Company life

A Call Centre Telecommute Job is Now Possible!

To attract and retain employees, call centres are modernizing and even offering telecommuting… under certain conditions. The image of small cubicles in a windowless call centre room is changing. These conditions were certainly not unrelated to the high turnover rate of the industry (the average employment duration is one year). With competition, employers had a […]


Company life

6 Tips to Concentrate Successfully in an Open Area Environment

Colleagues who are loud, laughing and talking out loud, continuous movements and visual distractions, lack of intimacy… working in an open area is sometimes a real ordeal. Here are some tips to concentrate successfully in an open area environment. 1. Think collectively An initial solution to find an optimal work environment consists of proposing an informal […]


Company life

How to Survive the First Three Months in a Call Centre

Habib held on for two weeks. Felix threw off his headset after five months. Hugo flinched after two years. With record turnover rates, call centres do not have a very good reputation. The conditions and nature itself of the work are not always rosy. Nonetheless, here are some ideas to put some balm on this […]


Jobs search

Dare to apply without having all the qualifications !

Employers are increasingly demanding with regards to the skills of administrative employees. However, it is quite rare for a candidate to have all the requirements. Here are some tips of what to emphasize when you decide to apply without having all the qualifications. Zaïda B. Mangones, employability consultant at the Club de recherche d’emploi de […]


Company life

The Office Layout that Promotes Collaboration

We know that office design should be a priority for human resources. Are you trying out the open area experience? Go ahead, but not any old way! Office layout must be done intelligently by involving employees. Advice for an effective transition for an office layout that promotes collaboration. Lighted spaces with informal synergy, open area offices […]


Jobs search

Top 5 Most Common Job Interview Mistakes

Entering the job market for the first time, changing careers after several years at one place or aiming for a higher job… there are many different reasons motivating us to have an interview. Do you know how to succeed? Here are the top 5 most common job interview mistakes. Not being prepared for your interview […]


Jobs search

Does a false CV automatically lead to dismissal?

Many surveys confirm it – about 40% of the population have lied on their CV. A diploma that wasn’t completed, an exaggerated internship, software not mastered… candidates often inflate their skills to gain access to the coveted position. But once hired and unmasked, how serious are these lies? “A false cv is never good, but […]


Jobs search

How Can You Justify a Dismissal?

Did your last work experience end in a dismissal? Here’s how to justify to a recruiter the fact that you did not achieve your goals. “The job interview is not a confessional,” starts off Mathieu Bréard, vocational rehabilitation counsellor. “Yes, you must be honest about the reasons for your dismissal. However, there’s no point in […]


Career management

Ten skills learned while working in a customer service

This was heard in a recruitment office: “If customer service was obligatory like military service, the world would be a better place!” It’s true that working with the public develops universal, essential job skills and here are ten of them. The art of greeting These skills open a dialogue showing the participants true colours. However, […]


Career management

Capitalizing on informal leaders

Authentic, honest and inspiring, informal leaders are often more popular than bosses in a working team. Their qualities affect change. Companies therefore have every interest in taking advantage of informal leaders to improve their workplace. These informal leaders can be very determining in a call centre or customer service environment.  The informal leader is an […]


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