Job advice

Company life

The Benefits of Working for a Small Call Centre

Call centres often employ a large pool of staff in order to meet the needs of their customers. Yet there are small call centres with only a hundred employees, a smaller scale that has its share of benefits. Humark Telecom is the perfect example of a small call centre. Founded in 2013 in Saint-Jean-sur-Richelieu, the […]


Not to be missed

Customer Loyalty – How to Obtain it

Points cards, attractive discounts, targeted promotional emails – some merchants bring out the heavy artillery to build customer loyalty. Is providing unequaled customer experience sufficient to accomplish this? Here’s how to go about it, with simple and practical actions. A company’s success obviously depends on its ability to attract new customers, to renew itself and to […]


Not to be missed

Managing an Unhappy Customer on the Phone

The art of customer service is put to good use when it comes to managing a furious customer. Keys for having the right attitude. A positive attitude. According to Sébastien Leblanc, specialist in company training and coaching, “saying what you can do, and not what you can’t do” is the key to good customer service. […]


Career management

Newcomers — Call Centres for Restarting Your Career in Canada?

For newcomers to Canada, call centres are full of opportunities to attack the job market. But do immigrants have to have experience in the field to find a job? Whether it is for a bank, a telephone operator or an insurer, call centres open their doors to people from all walks of life. “It’s a […]


Job advice

5 Tips for Handling a Complaint Well

Every company has to face management of complaints. Of course, having to respond to a dissatisfied customer is not the easiest part of customer service. Yet by applying certain strategies, you will avoid the worst and even succeed in maintaining a good relationship with your customers. To talk to us about it, who could be […]


Jobs search

Telephone Interviewer Job Description

A view of the city, exercise rooms and video games to unwind…  It must be admitted that call centres have gotten a makeover in the last 10 years. But behind the image, has the job of telephone interviewer also evolved? Quick peek. Despite the opportunities offered by new technologies, the nature of the job has […]


Company life

Call Centre – Much More than Just a Telephone Operator!

There is a tendency to believe that call centre workers are condemned to talking on the phone in a depressing cubicled office. But actually, call centres offer a pleasant environment and many (and lucrative) career opportunities. “There has been a relatively negative image of call centres since the 1990s, but we have been trying to […]


Jobs search

10 Tips to Make a Good First Impression

The first impression left with a potential employer can be decisive. Here are 10 tips to to avoid harming your entrance onto the stage, beyond the well-known “firm, but not too firm” handshake. The first impression is crucial Why is it important to make a good first impression? Because it lasts a long time and […]


Not to be missed

Customer Service: The Art of not Taking it Personally

Call centre workers have to deal with angry people every day, with complaints about the company or a product. How do you keep calm and not let disparaging remarks affect you? “Even though anger drains us, we have to keep in mind that the customer is not against us but against the situation or the […]


Company life

A Call Centre Telecommute Job is Now Possible!

To attract and retain employees, call centres are modernizing and even offering telecommuting… under certain conditions. The image of small cubicles in a windowless call centre room is changing. These conditions were certainly not unrelated to the high turnover rate of the industry (the average employment duration is one year). With competition, employers had a […]


Company life

6 Tips to Concentrate Successfully in an Open Area Environment

Colleagues who are loud, laughing and talking out loud, continuous movements and visual distractions, lack of intimacy… working in an open area is sometimes a real ordeal. Here are some tips to concentrate successfully in an open area environment. 1. Think collectively An initial solution to find an optimal work environment consists of proposing an informal […]


Company life

How to Survive the First Three Months in a Call Centre

Habib held on for two weeks. Felix threw off his headset after five months. Hugo flinched after two years. With record turnover rates, call centres do not have a very good reputation. The conditions and nature itself of the work are not always rosy. Nonetheless, here are some ideas to put some balm on this […]


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