Job advice

Career management

Ten skills learned while working in a customer service

This was heard in a recruitment office: “If customer service was obligatory like military service, the world would be a better place!” It’s true that working with the public develops universal, essential job skills and here are ten of them. The art of greeting These skills open a dialogue showing the participants true colours. However, […]


Career management

Capitalizing on informal leaders

Authentic, honest and inspiring, informal leaders are often more popular than bosses in a working team. Their qualities affect change. Companies therefore have every interest in taking advantage of informal leaders to improve their workplace. These informal leaders can be very determining in a call centre or customer service environment.  The informal leader is an […]


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