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Does a false CV automatically lead to dismissal?

Many surveys confirm it – about 40% of the population have lied on their CV. A diploma that wasn’t completed, an exaggerated internship, software not mastered… candidates often inflate their skills to gain access to the coveted position. But once hired and unmasked, how serious are these lies? “A false cv is never good, but […]


Jobs search

How Can You Justify a Dismissal?

Did your last work experience end in a dismissal? Here’s how to justify to a recruiter the fact that you did not achieve your goals. “The job interview is not a confessional,” starts off Mathieu Bréard, vocational rehabilitation counsellor. “Yes, you must be honest about the reasons for your dismissal. However, there’s no point in […]


Career management

Ten skills learned while working in a customer service

This was heard in a recruitment office: “If customer service was obligatory like military service, the world would be a better place!” It’s true that working with the public develops universal, essential job skills and here are ten of them. The art of greeting These skills open a dialogue showing the participants true colours. However, […]


Career management

Capitalizing on informal leaders

Authentic, honest and inspiring, informal leaders are often more popular than bosses in a working team. Their qualities affect change. Companies therefore have every interest in taking advantage of informal leaders to improve their workplace. These informal leaders can be very determining in a call centre or customer service environment.  The informal leader is an […]


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