Coordinator, Revenue Services

Coordinator, Revenue Services

Accounts Receivable

Burnaby, BC

The Coordinator, Revenue Services participates in the strategic and operational planning and development of policies and procedures for accounting services throughout BCCSS, and leads and/or participates in the implementation.

The Coordinator, Revenue Services is responsible for ensuring that all Revenue Services systems and processes, including internal controls, comply with legislated requirements and Health Authorities policies. Functions overseen by this position include reviewing internal processes to identify risk and areas of improvement, supervising and coordinating the activities of the applicable Revenue Services team, and providing information in response to requests for information from stakeholders.

What you'll do

• Participates in the strategic and operational planning and development of policies and procedures for accounting services throughout PHSA, and leads and/or participates in the implementation.
• Responsible for ensuring that all Revenue Services systems and processes, including internal controls, comply with legislated requirements and Health Authorities policies. Functions overseen by this position include reviewing internal processes to identify risk and areas of improvement, supervising and coordinating the activities of the applicable Revenue Services team, and providing information in response to requests for information from stakeholders.
• Ensuring Revenue Services systems and processes, including internal controls, comply with legislated requirements and Health Authorities policies by working with external and internal stakeholders.
• Reviews internal processes to identify risks and areas of improvements, by analyzing current process and researching industry best practices. Makes recommendations to minimize risk and/or improve efficiencies, communicates with affected stakeholders, and implements the change. Provides applicable change management guidance and leadership to affected staff and implements controls to monitor the outcome of changes.
• Develops project plan including timelines, resource requirements, cost/benefit analysis, governance structure, reporting, change management, communication and post implementation support, through collaboration with various stakeholders. Monitors project progress by reviewing progress reports and results and outputs, to prevent uncontrolled changes or continuous growth in a project's scope and ensure negotiated milestones are met.
• Leads and/or participates as department liaison on business and system initiatives, and collaborates on the implementation of initiatives or enhancements and resolution of business and system issues.
• Responds to request for information from stakeholders, clients, and senior managers by conducting research and analysis to provide information for performance measurement. Prepares and distributes analytical findings to applicable stakeholders in various formats.
• Selects, trains, and evaluates staff. Supervises and coordinates the day-to-day activities of the team by determining priorities and coordinating and balancing workloads, to prevent backlog and ensure timely delivery of services to clients. Ensures that initiatives are carried out in accordance with the goals, policies and vision of PHSA Revenue Services by developing processes and methods that allow the transformation and standardization of business functions.
• Exhibits appropriate judgement when dealing with issues or questions in a complex environment. Elevates issues or questions when not familiar or unsure of overall effect of the decision.

What you bring

Qualifications

• A level of education, training and experience equivalent to a recognized professional accounting designation (Chartered Accountant, Certified General Accountant or Certified Management Accountant) and a minimum of five (5) year's recent related experience in a large organization including extensive experience with complex computer systems.
• Solid understanding of key accounts receivable processing, financial systems and reporting. Demonstrated experience in delivering outstanding customer service and experience with complex computer systems. Demonstrated experience supervising and coordinating activities of support teams.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Exceptional written and oral presentation skills.
• Excellent written and verbal communication skills.
• Ability to be flexible and adaptable in a complex environment.
• Above average analytical skills, and intermediate to advanced MS Excel skills.
• Strong conceptual, planning and decision-making skills.
• Strong organizational, multi-tasking and time-management skills.
• Exceptional interpersonal skills reflecting the ability to inspire teamwork, confidence and cooperation.
• Results-oriented and a disciplined, ensuring deadlines and key deliverables are received.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $72,445 - $104,139 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 161625E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of March 15, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.