Dispatcher - Inspection Division

April 12 2024
Industries Security
Categories Support, Assistance,
Burnaby, BC • Full time

Job Description

Working within a team of fire protection professionals, you will mainly be responsible to ensure customer service in regards of service calls, inspections, efficient planning of the technicians' schedule, and follow-up on work execution. Among other things, your responsibilities will be to:

  • Answer phones, service calls and requests from customers;
  • Assign service calls to the appropriate technicians and provide them administrative support when required;
  • Plan the workload of each technician;
  • Verify monthly schedules and plan inspection visits to customers;
  • Offer a basic technical support to customers;
  • Record service calls and prepare work orders;
  • Receive and assign customers feedback to the appropriate person;
  • Make sure all work is being executed within a reasonable time frame;
  • Present and describe the company's products and services to potential customers.
  • Vocational diploma in secretarial study OR High School diploma with equivalent relevant experience;
  • Minimum of 2 years of relevant experience in a similar position (an asset);
  • Fluent in spoken and written English (essential);
  • Strong computer skills and very good knowledge of Windows software;
  • Strong customer service skills;
  • Be resourceful and have a good work organization;
  • Knowledge of fire protection products (an asset).
  • Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates.
  • Competitive salary based on competencies and experience.
  • 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays.
  • Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces.
  • Group RRSP with employer contributions (4%) following 3 months of continuous service.
  • Supplemental training according to employee, market or company needs.
  • Years of service Recognition Program.
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