Working within a team of fire protection professionals, you will mainly be responsible to ensure customer service in regards of service calls, inspections, efficient planning of the technicians' schedule, and follow-up on work execution. Among other things, your responsibilities will be to:
- Answer phones, service calls and requests from customers;
- Assign service calls to the appropriate technicians and provide them administrative support when required;
- Plan the workload of each technician;
- Verify monthly schedules and plan inspection visits to customers;
- Offer a basic technical support to customers;
- Record service calls and prepare work orders;
- Receive and assign customers feedback to the appropriate person;
- Make sure all work is being executed within a reasonable time frame;
- Present and describe the company's products and services to potential customers.