Do you want to be at the center of the three Microsoft clouds empowering customers and partners to secure their environments to realize the full value of Microsoft Azure services? Are you looking for a deeply technical role where you can interact directly with customers, learn new technologies, drive product improvement through customer feedback, and help improve our customer’s overall security posture? Do you want to contribute to one of Microsoft's fastest growing businesses? If so, then we are looking for you!
About the role
As a Senior Customer Experience Engineer in Microsoft Security, you are responsible for your Customer’s overall health and support experience. You will partner with our customers and product managers to deploy solutions to secure their environment, closely monitor customer health, and own the response to customer support requests in a 24x7x365 environment via phone, email or web. You will collaborate with subject matter experts within your team, across engineering teams, customer service and support, account teams, and senior leadership to ensure customer issues are addressed in a timely manner. In this role you will develop deep technical expertise, have an opportunity to learn new emerging technologies, and facilitate learning and growth of your peers. As you learn, you will apply an engineering approach to defining processes, analyzing data, and working with engineering feature teams and leadership to continuously improve the customer experience.
We are looking for individuals with strong verbal and written communication skills as well as strong technical acumen across a varied set of technologies within the security space to join one of the most customer connected engineering teams at Microsoft. The role is highly technical, customer facing, and has immense opportunity to grow professionally and in scope.
An ideal candidate for this role has experience in deeply technical customer facing roles leading complex and highly visible customer engagements. Along the way, you have managed situations where the stakes are high, learned how to negotiate, developed strong verbal and written communication skills especially when sharing deeply technical information.
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Required Qualifications
Preferred Qualifications
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.