Customer Service Representative

This is a full time position in our Belleville office, working Monday to Friday during regular business hours.

About Motion:

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 35 years through our network of 49 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding a Customer Service Representative to our team in Belleville. Working from our front desk (the "Care Desk"), you will be the face of Motion Belleville. You will provide a warm welcome to those entering our location and will deliver an outstanding customer experience. You will own the retail sales process and will work closely with our team of sales consultants and technicians to ensure continued efficiencies and collaboration.

How you will spend your days:

• Enhancing the customer experience.
  • Welcome, engage with, and meet the needs of our clients and visitors on-site.
  • Manage and prioritize telephone and email communications in a friendly and helpful manner.
• Retail sales.
  • Assist customers in store and provide information about our products.
  • Listen to understand client needs and make suggestions as appropriate.
• Collaborate with teams.
  • Work closely with busy Service Technicians and Sales Consultants to oversee the client order administration.
  • Process payment, manage bank deposits, billing & payments as needed.
• Coordinate.
  • Ensure coordination and efficiencies behind the scenes so that our clients receive transparent and accurate communication.
  • Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record are complete and accurate.

What you bring:

• Experience working in an office environment or a customer-facing role.
• Ability to juggle multiple demands and prioritize tasks
• Strong relationship building skills and ability to work with customers to help find the right solutions for their needs.
• Strong communication skills, both verbally and written.
• High level of empathy and comfort working with people who have mobility and accessibility needs.
• Technical proficiency - experience using Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly.
• An interest in gaining exposure to the healthcare and personal mobility device industry would be considered an asset.
• Additional must-have requirements. You have a clean criminal background check and are bondable.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

What we offer:

At Motion, we are proud to provide our employees with a competitive benefits and rewards package. Contract employees receive:

• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Employee Assistance Program
• Employee Discount Program
• Employee Referral Bonus Program
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. While we can’t guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: hr @motioncares.ca