Bilingual Donor Relations Coordinator

Status: Full time, I year contract

Location: Burlington, ON (Hybrid) - may be required to come into office 2 days a week"

Department: Donor Relations

Salary: $58,500 - $65,000

Please note: the posted salary range is intended to provide potential candidates with a general understanding of the compensation associated with the position. The actual salary offered may be at any point within the posted range, depending on individual qualifications and other relevant factors.

About Islamic Relief:

Islamic Relief is a faith-based relief and development agency working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, we now work in over 45 countries assisting individuals, families and communities through emergency response and development projects that typically help over 10 million people each year. Islamic Relief is a member of the Humanitarian Coalition.

Essential Duties and Responsibilities:

Customer Service and Administrative

• Respond to incoming phone and email inquiries in a timely manner
• Manage all incoming and outgoing French inquiries
• Document donor concerns and requests on our current management tool
• Assign tasks related to incoming inquiries to relevant personnel within the organization
• Follow up on incomplete tasks and complaints
• Develop quarterly reports for outstanding requests and escalate to relevant departments
• Contact donors with completed or failed payments to update their payment information any ongoing donations
• Input pledges in donor database and follow up with donors with regards to their request post events
• Manage and improve various ongoing processes under ownership in order to retain donors
• Develop and execute a communication strategy through assessing retention patterns within developed metrics
• Contribute to our various campaigns through processing donations accurately
• Log daily mail on the mail log
• Update invalid donor entries on Raiser’s Edge
• Complete any other Ad hoc tasks assigned by the donor care manager

Reporting and Other tasks

• Manage the documentation and reporting related to individual campaigns
• Educate the donors by sending any donor stewardship reports related to different projects after our campaigns to build and maintain donor relations
• Any other Ad hoc tasks assigned by the donor care manager, and/or team lead

Qualifications and Requirements:

• 1-2 years of experience related to customer service and data management
• Post-Secondary Education; University degree preferred
• Proficiency in MS Excel is an asset
• Proficiency with Gmail and select add-ons (mail merge)
• Proficient written in English and French (oral and written)
• Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
• Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision
• Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
• Works well independently and in a team environment with a diverse group of people
• Basic mathematical skills required
• Self-motivated, takes initiative and has the ability to follow instructions
• Experience with Raiser’s Edge is an asset; ability to learn new databases quickly
• Must be eligible to work in Canada
• Available to work flexible hours, additional as required