WE'RE LOOKING FOR A CUSTOMER SUPPORT REPRESENTATIVE
POSITION LOCATION: FORT ERIE, ONTARIO
Reporting directly to the Customer Support Supervisor the CSR is part of a team dedicated to Airbus Helicopters Canada after sales services. The CSR has direct daily contact with their customers for their after sales needs related to:
The CSR will be responsible for a predetermined list of accounts; they will prepare weekly reports and communications for the top 10 performers in terms of volume. They will be responsible to know what activities are in the portfolio, in terms of open sales, request, services, billings, warranties, and repair/exchange actions for all of their customers.
They will be responsible to ensure deliveries on time by monitoring all incoming/outgoing products and organizing in house with stakeholder and internal vendors.
Airbus Helicopters provides 24hr service, 7 days per week. The CSR will be required to participate in the AOG/on-call rotation schedule which is set by the Commercial Office Manager. Upon completion of training, the CSR will be provided tools (mobile phone/laptop) enabling on-call access to respond to urgent customer calls after regular business hours/on weekends. Each rotation is 7 days.
MAIN RESPONSIBILITIES
Repair and Overhaul Services
Spare Sales, Option Sales
Support and Service Requests
Warranty
Maintaining Systems, Documentation, Files, and Communications
AOG Duties
Customer Feedback
Continuous Improvement
EDUCATION & JOB REQUIREMENTS
Education:
Experience:
Knowledge, Skills, Demonstrated Capabilities:
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company:
Airbus Helicopters Canada LtdEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
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