Associate Manager, Operations Support

What you'll do

• Lead the support team in day-to-day execution and sustainment of the following key functions:

• Subject matter expert services and operational support for:

  • All areas of the PartsWatch POS system, and Nexpart services for Partsource

  • Kronos timekeeping system and select payroll activities

  • Bell call center to support the special orders initiative

• Coordinate project planning and delivery with the IT and the project teams for

  • PartsWatch and Kronos enhancements/rollouts, including:

  • Functional Specification Documentation reviews

  • Consultation and system configuration

  • UAT planning and execution

  • Ensure that the field and home-office & cross-functional teams are supported in the related area of expertise

• Timely processing of PartSource claimsCoordinate with the team manager on:

  • Strategic direction and process development/enhancements

  • Maintain and contribute to Product Backlog for system enhancements and new features required to support PartSource stores and Business

  • Mid-to-long-term planning, objective setting, review, and evaluation

  • Growth and development plans of the support team

• Assess and manage resource allocation between support and IT project work, and proactively call out resource constraints when identified

• Monitor completion of tasks against defined timelines and flag risks for management action as required; providing insight, team support, and recommendations to mitigate and address risks / issues

• Clearly communicate problems, ideas, and concepts (verbally and written) between business and technical parties. Advocate for supported products and maintain good stakeholder communication

• Act as change agent, challenge the status quo, and evolve team processes to enhance overall effectiveness

• Ensure due diligence and approvals for both project and sustaining changes/updates as required

• Assume other associate manager accountabilities within the broader team as required to meet business needs (i.e. Product Management/Product Owner support for key initiatives/feature development)

What you bring

• Minimum 5+ years of combined experience in retail operations and IT project delivery

• Minimum 3 years of retail operations and management experience

• Previous PartSource store experience considered a strong asset

• Extensive experience is using the PartsWatch POS including firm understanding of its multi-layered functionality

• Minimum 3 years of experience working with IT and business teams on application deployment and release upgrade projects

• Experience working with Enterprise Incident Management teams focused on priority problem resolution considered an asset

• Excellent understanding of the Software Development Lifecycle, with focus on user acceptance testing requirements

• A degree or diploma in a related field

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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About Us

At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.