Customer Service Representative
March 27 2024
Industries
Architecture, Engineering and related
Categories Customer service,
Remote
Mississauga, ON • Full time
At Flynn, it's not just a job, it's a career
The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
A Day in the Life:
- Manage large volume of incoming requests from our Strategic Clients
electronically and/or by telephone
- Respond promptly to client's inquiries and meet client timeframes
- Communicate with clients through various channels, such as online portals
- Communicate and coordinate with internal Service Departments across Canada
and the US
- Carefully identify problems that might arise from operations with the use of ethical
procedures and professional judgment
- Handle complaints, provide appropriate solutions and alternatives and follow up
to ensure resolution
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Escalate requests and unresolved issues to the designated resource as required
- Keep records of customer interactions; record details of inquiries, comments and
complaint
- Follow communication procedures, guidelines and policies
- Provide accurate invoicing to all Strategic Clients
- Identify any discrepancies between contract amounts and invoice amount and
resolve any issues.
What We Offer:
- Great Perks and Discounts!
- Amazing Benefits and RRSP matching program
- In-house gym and cafeteria
- Complimentary tea and coffee
- Be part of a growing company!
What We Are Seeking:
- Experience: 3+ years of related Customer Service experience
- Post-secondary education is preferred
- Excellent verbal and written communication
- Must be computer literate with proficiency and working knowledge of database
and reporting tools
- Easily adopts new tools and processes
- Ability to multi-task, prioritize, and manage time effectively
- Proactive approach to anticipate tasks or challenges and take action, even if it
falls beyond their prescribed duties
- After hours and weekend availability as required
Location: Mississauga, ON
Employment Type: Office, Salary, Full-time
Job Functions: Customer Service
Industry: Building Envelope
CANRO
#LI-PR1
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.
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