Customer Experience Ambassador, Boutique & Tours

Education and Experience:

• College diploma and experience in a similar function
• Minimum two (2) years' experience in the tourism industry and/or in a retail environment
• Customer service and sales experience is an asset
• Bilingualism (English/French) is required

Knowledge:

• Knowledge of the Royal Canadian Mint, its products and its markets
• Guided tour and introduction techniques while greeting visitors
• Use of computers and able to operate cash registers and cash handling
• Inventory replenishing and control

Skills and Abilities:

• Book and organize guided tours.
• Lead guided tours in both official languages; confident with public speaking in groups up to 30 people
• Answer visitor inquiries and complaints professionally, find appropriate solutions and resolve these efficiently
• Excellent interpersonal skills and competent with selling and training techniques
• Possess strong communication skills with positive teamwork attitude
• Work well under pressure and comfortable with repetitive tasks
• Write clearly and concisely in both official languages
• Demonstrate initiative and sound judgment. Able to determine priorities and remain organized
• Must be available to work Monday through Sunday with a flexible schedule

The retail boutique and tours operate 7 days a week. Ambassadors must be prepared to work both weekends and holidays as required. Candidate will be scheduled based on operational requirements and expected to be available for the scheduled hours.

At the Mint you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. The health and safety of our employees is a top priority. We pay competitive salary and offer a range of benefits that support employees and their families. The Mint supports its employees by focusing on their growth and development.

The Mint is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully. You are welcome to self identify with one of the four employment equity groups (women, Indigenous peoples, persons with disabilities and members of visible minorities) in your application.

Selected candidates will be required to complete a background check facilitated by the Mint.

If you need accommodation at any point in the application or interview process, please let us know; we are committed to being an inclusive employer.