Customer Service Assistant
Job Summary
**Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa
Do you enjoy working in a fast-paced environment serving visitors from around the world? Do you have a passion for the arts? Are you great on a POS system? The National Gallery of Canada Boutique is currently recruiting a bilingual Customer Service Assistant. Reporting to the Operations Manager, the Customer Service Assistant will act as lead cashier and be responsible for a daily restock, ensuring that the demands of a busy retail operation are met. You will be an integral part of creating an environment where everyone feels welcomed. You must be willing to work weekends, evenings, and statutory holidays.
Requirements
• University degree or an equivalent combination of education and experience;
• Excellent soft skills;
• General knowledge of art history and an interest in the arts;
• Extensive experience within a retail operation using a point of sale system, in customer service and sales, inventory and cash control;
• Strong problem solving skills and attention to detail, the ability to perform diverse tasks simultaneously, and the ability to work well under pressure;
• Ability to work independently and as a team member within a fast-paced, high demand and constantly changing work environment.
Notice to Applicants:
We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.
Condition of Employment
• Must meet the bilingual requirement to be invited to the interview process.
• Reliability Status - this factor is not used at the pre-selection stage.
Additional Information
• A variety of assessment tools may be used to assess candidates.
• The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.
• Candidates are encouraged to self-identify as a member of one or more employment-equity designated groups through the questions in the online application process.
• The National Gallery of Canada values and celebrates everyone's life experiences, their voices and their histories, and are committed to the principles of Justice, Equity, Diversity, Inclusion and Accessibility (JEDI&A) in accordance with the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to having a skilled, diversified workforce that reflects Canadian society and invite applications from Indigenous, Black and racialized communities, women, persons with disabilities, and members of 2SLGBTQIA+ communities.
• Candidates are entitled to participate in the selection process in the official language of their choice.
• Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada. If you have applied for a position at the NGC, please ensure that your career profile is up to date and that you have set Email Communication Consent preferences on this site to allow emails.