Amended - Administrative Support Clerk

Amendment: Effective January 1st, 2024 the salary range for this position is $25.32 to $29.24 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.

Would you like to showcase your strong administrative skills? If so, consider this opportunity with the Claims Services Branch, where you will perform a range of duties in a high-volume environment.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• maintain databases by capturing data from source documents and inputting information
• type correspondence
• update, purge and maintain files and records
• open, log and distribute mail
• perform mail and stock duties by operating office and postage equipment, and by weighing, packing and lifting supplies
• provide reception and in-person services to walk-in clients, couriers and delivery personnel

How do I qualify?

Technical Skills

• You have demonstrated experience using computers and software applications to prepare correspondence, record files, labels, lists and reports.
• You have arithmetic skills to effectively collect data and statistics to complete production reports.
• You have keyboarding skills to input, retrieve and save data.
• You have demonstrated experience using and maintaining basic office equipment.

Organizational, Research and Analytical Skills

• You have demonstrated organizational skills to prioritize production tasks.
• You have proven research and analytical skills to maintain files and production counts, monitor stock levels, ensure information computer databases are accurate and up-to-date and retention schedules/logs are adhered to.

Teamwork and Communication Skills

• You have demonstrated experience working in a team environment, sharing decision making with co-workers to prioritize production tasks, and coordinating work schedules to ensure operational requirements are met.
• You have communication and customer service skills to respond to enquiries and report operational issues.

Administrative Skills

• You are able to understand and provide consistent application of regulations, guidelines and office practices and procedures.
• You have knowledge of records management and inventory and stock management practices.