Creating Communities Beyond the Home

We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas and Tennessee. Our vision is to continue to grow, innovate and Create Experiences That Matter for both homeowners and our team.

There is no set path at Empire; we offer you the opportunity to grow in ways you never imagined. Your experiences at Empire will take you where you want to grow.

Our Low Rise Division is Hiring a Customer Service Administrator at our Calderwood Community in Thorold, ON

In this customer facing role, the Customer Service Administrator is the initial point of contact for homeowners following the closing of their homes, including the receipt and processing of Tarion warrany forms. You will also maintain schedules for technicians and trades regarding warranty repairs.

Learn more about our Calderwood Community: https://www.empirecommunities.com/ontario/community/calderwood/

What you’ll be doing:

• Receive, document, and communicate new home purchasers’ inquiries to appropriate trades and departmental associates to provide timely responses to new home customer
• Coordinate follow up activities with customers, the construction team, and the service/warranty team for service warranty issues
• Engage managers for escalations and schedule touchpoints accordingly
• Enter and complete work orders in NewStar programs

What you’ll bring:

• 2+ years of customer service and/or administrative experience
• Strong customer service skills, problem solving and organizational time management skills
• Tarion Warranty knowledge an asset

Why Join Empire Low Rise?

At Empire Communities, it’s important to have a genuine connection with the work you do. We believe our employees bring meaningful stories and experiences that serve as inspiration to do great work and build communities that matter.

Our Low-Rise Division offers a unique experience in that:

• You’ll have the opportunity to collaborate with some of the most talented professionals in the homebuilding industry