Customer & Operations Service Specialist, Air & Ocean Freight

Purpose of this position

The Customer & Operations Service Specialist will support the logistics division of DP World with customer service & operational support with strong freight forwarding skills in ocean & air freight.

Key responsibilities

• Organizing of transportation with strong focus on ocean and air freight
• Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
• Follow appropriate work instructions or checklist to create consistency and minimize errors.
• Enter shipment and bookings details into CargoWise 1 or other approved freight forwarding platforms in a timely and accurately, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, Booking confirmations, etc.) and create invoices
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries
• Coordinate pricing and prepare quotations to customers for ocean and air shipments
• Ensure safe transport execution in line with official requirements

Qualifications, Job Function, Technical Knowledge and Skills

• 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight
• The successful candidate must have professional working proficency speaking French and English
• Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms
• Understanding of Canadian Import/ Export regulations with a strong focus on IATA regulations
• Strong customer service skills, proactivity and be a team player
• Effective verbal, written, and interpersonal skills
• Knowledge and experience in PC and MS Office applications
• Ability to communicate with clients, carriers, other forwarders, and vendors
• Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting
• Previous Canadian work experience or experience working directly with Canadian industries.