Director, Territorial Social Mission Strategy and Support

About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone's worth.
Stewardship: We responsibly manage the resources entrusted to us.

About the Position

Reporting directly to the Territorial Social Mission Secretary, the incumbent is responsible for the successful leadership and management of the Strategy & Support team to realize an effective and innovative social mission, in accordance with The Salvation Army mission, values and practice. The incumbent will lead the development and implementation of a quality improvement, innovation, knowledge translation and research program that supports our territorial social service teams in continuously learning and providing the optimal service today while building to the future.

As an expert advisor and key point of contact for the department, the incumbent will work with the Social Mission leadership team to ensure the strategic priorities, programs and related governance are aligned and the team is able to deliver on their objectives.

Strategic Planning and Goal Setting:

• Develops a program plan intended to build a learning, innovation and quality improvement culture across the territory aligned with Social Mission and The Salvation Army strategic priorities.
• Develop and implement strategies to address mission drift in our Ministry Units.
• Provides leadership to a team whose focus is on ensuring The Salvation Army social services are well resourced and working towards optimized performance and practice.
• Builds a balanced scorecard or other processes/framework for Social Service performance monitoring, reporting and continuous quality improvement.
• Ensures the Mission, Vision, Values, and policies of The Salvation Army are incorporated within all work of the Quality & Innovation Team.
• Promotes an integrated approach to ministry.
• Communicates changes and trends in public policy, evaluating risks and opportunities.
• Participates in departmental planning and problem-solving processes.
• Leads and supports strategic planning, innovation, quality improvement, knowledge translation and goal setting with Social Mission team.
• Builds the people capacity of the Social Mission team at all levels of the organization around quality, research, and practice.
• Supports Social Mission service planning and operational reviews to ensure optimal mission impact on an ongoing basis.

Department Operations:

• Oversee the Research & Development and Knowledge Mobilization & Implementation functions of the social mission department in support of operational execution of the strategic priorities for the Social Mission Department by articulating and discerning critical needs and priorities on behalf of the team, and overseeing the design of research, quality improvement, knowledge mobilization, and policy development.
• Along with the Social Mission leadership team, provide strategic advice and develop an annual operational plan to evolve the Social Mission team to deliver service excellence and the talent to increase capability and have greater impact to the clients and communities we serve.
• Articulate and discern critical needs and priorities and model agile leadership for the team.
• Ensure the team is focused and driving for results within an open and collaborative environment.
• Initiate, maintain, and promote positive working relationships/partnerships and communications with internal and external stakeholders and/or provide advice and support to those who own the relationships with these stakeholders.
• Monitor and ensure consistency of approach, policy, and practices among the team territorially.
• Develops proposals to identify and pursue opportunities to enhance programs across the territory in consultation with appropriate stakeholders.
• Consider and respond to MU needs for resources and support with partnerships and funding proposals.

Financial Management and Administration:

• Participate in the creation and maintenance of the departmental budget and ensure compliance with operating and administrative guidelines.
• Maintain and promote positive working relationships/partnerships and communications with funders and community stakeholders as applicable and in conjunction with Divisions, Ministry Unit Leaders, and social mission department staff.
• Identify and pursue opportunities to enhance program delivery by seeking new government funding sources.
• Provide direction, advice and guidance to the team on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.
• Oversees or directly manages transactions and inventory for the department in applicable areas.

Policies, Procedures and Best Practices:

• Oversees the development of Territorial standards and best practices, policies, and legal requirements, reflecting the economic, service, business, and mission environment of The Salvation Army.
• Ensure that all policies, procedures, and protocols are up to date and meet all compliance requirements, review policies, procedures, and management files on a timely basis.
• Ensure the team adequately equips and supports Ministry Units to deliver an integrated social service model.
• Lead forward-thinking processes to gather and promote best practices through research, partnerships, and knowledge mobilization.

Communication and Learning:

• Champion the culture, management behaviours, organizational structures and processes that support and inspire mission growth and vision achievement.
• Build and manage communication strategies to continually inform and update the team and divisions on Social Mission requirements, programs, and updates.
• Lead change to promote and install new ways of working; framing and collaborating to communicate and align strategies and programs to support positive staff experience and development.
• Work closely with the team to ensure initiatives are delivered efficiently and effectively.
• Liaise with various THQ departments, Divisional Leaders, and Ministry Unit teams to foster solid relationships and the ability to work cohesively.

Wellness, Health and Safety Management:

• Ensure follow through and compliance with territorial health & safety processes and legislative requirements, including training.
• Facilitate psychological health & safety and equity, diversity & inclusion initiatives to build trust, and ensure fair processes.

• Completion of university degree in social sciences or business
• Post graduate education, specialized certification or training related to Social Services, Lean/Quality Improvement, and research
• Completion of an MBA or MSW is a strong advantage

Experience and Skilled Knowledge Requirements

• 10 years prior related experience, including supervisory, financial, and business management, program, and social service management experience.
• Strong experience with a history of building client relationships and serving multiple facilities with a preference for social enterprise/not for profit/faith-based experience.
• Experience in program planning and development, evaluation, and quality improvement

• Planning: proficiency in strategic planning, program development and evaluation.
• Operational/Service Management: sets clear standards and practices to deliver quality care and service in accordance with accreditation process, intended ministry outcomes, and resources; monitors and builds an ongoing continuous improvement and learning environment; builds and leverages collaborative networks in service to the mission.
• Communication: excellent communication skills (verbal/written); able to relate easily to a diverse team of staff and clients; communicates with integrity, authenticity, and transparency to inspire confidence and optimism; maintains trust and confidentiality.
• Managerial leadership: Leads with effective change management, organizational development, and staff engagement principles in order to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community-based organizations; experience with managing in a unionized work environment (as applicable).
• Financial management: strong financial acumen in analyzing and reporting on business/financial health and risks; analytical attention to detail.
• Personal Capabilities: Ability to multi-task within a high-pressure environment; known for integrity as well as political acumen; demonstrates a creative mindset and belief in ongoing learning and development.

Compensation

The target hiring range for this position is $175,260 to $219,075 with the ability to progress to a maximum of $262,890. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Other Details

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants are encouraged to notify their current supervisor when applying for a new position within The Salvation Army.