Field Service Engineer II
Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Division Specific Information
As part of the Instrument and Enterprise Services (IES) team (ULS brand), you have the opportunity to join a community of engineers who have strong customer relationships and confirmed technical knowledge within our ULS division.
Discover Impactful Work:
At Thermo Fisher Scientific, we enable you to work autonomously and provide field service support to many different customers while developing your professional skills at the same time.
A Day in the Life:
- Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers) and other equipment as needed.
- Schedules and completes detailed preventative maintenance service to assure peak uptime of customer equipment.
- Understand customers' needs to best promote service contracts, services, and new equipment.
- Handle expenses and spare parts' inventory in a timely and accurate manner.
- Document daily service actions through the company work order database.
- Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.) (add reference to scheduling autonomy).
- Accept training on various equipment and product lines to provide stellar service to our customers.
- Work well with numerous manufacturers for day to day warranty related instrument service.
Keys to Success
Education:
- Post-secondary school diploma in electronics engineering or similar military certification with 2 years of proven experience. On the job experience and training may be accepted in lieu of these requirements.
Experience:
- 2 years of experience in field service position.
- Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.
- Shown proficiency in multiple vendor product lines with minimal direction.
- Three plus years of field service experience in a similar position preferred.
- Experience with delivering excellent customer service skills.
- Strong electronic/electrical and mechanical troubleshooting skills preferred.
Knowledge, Skills, Abilities
- Requires proof of Covid-19 vaccination.
- Proven record to mentor and train other colleagues with difficult service calls that require technical expertise.
- Ability to operate computers, smartphones and related software efficiently
- Ability to work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation.
- Ability to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed.
Work Environment
- Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day.
- Must wear appropriate Personal Protective attire as required by the customer.
- Ability to drive daily to customer sites within a territory, using a Fleet vehicle.
- Some overnight travel will be required.
- Must have a valid driver's license and a safe driving record.
- Ability to travel internationally for training, as the need arises (passport or appropriate work visa)
Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.