(Occ) Operations Support Specialist

OCC Operations Support Specialist

About Us:

Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true".

The Opportunity:

Under Sunwing Vacations, we are looking for a OCC Operations Support Specialist to join us in making vacation dreams come true. Adapting your time and workflow to the most pressing issues at hand will be essential. Your communication skills are excellent. You will be responsible for the effective communication for day-to-day operations and activities of Sunwing Airlines, while maintaining operational efficiency and standard. You will report directly to the Manager, Commercial OCC. and will be located in Toronto, ON.

What You'll Do:

• Monitor day-of flight schedule and make proactive decisions to maintain the integrity of the flight schedule
• Evaluate schedule outcomes and contingencies in Sunwing's flight schedule and propose actions to improve on time performance (OTP)
• Monitor passenger welfare, tarmac delays and passenger convenience relating to connecting passengers and special services
• Coordinate operational activities across the Sunwing network (catering, ground handling, passenger handling, etc.)
• Monitor, identify and respond to all irregular operations (IROPs) that impact passenger experience
• Develop and assist with contingency and recovery planning during irregular operations (IROPs) events by communicating the plan of action to all departments/providers involved in a timely and effective fashion
• Communicate passenger-specific IROP impacts and coordinate passenger recovery before and during an IROP to our Airport teams
• Develop and implement passenger accommodation plans during IROPs in conjunction with the other teams in the Operations Control Center, Tour Operations and Airports
• Coordinate IROP passenger services such as hotel, ground transportation and alternate carriers when required
• Manage and oversee internal communication tools
• Disseminate all information relating to delays and IROPs and communicate changes to the flight schedule and operational plan clearly and concisely
• Ensure regulatory requirements pertaining to passengers affected by a delay are followed at all stations
• Monitor and apply for curfew exemption requests in conjunction with the OCC Duty Manager
• Apply for and manage Cuban Overflight Permit monthly applications
• Other duties as assigned

What You'll Need:

• High School diploma
• A minimum of two years of work experience in an Airline Operations Centre will be an asset
• Experience in airports, operations or passenger related operations an asset
• Post-secondary education in Aviation Management or a related field, or an equivalent level of education and experience
• Knowledge and experience with Operations Control Airline software is an asset
• Demonstrated ability to communicate clearly and professionally
• Demonstrated ability to multitask and solve complex operational and passenger service problems under pressure
• Demonstrated knowledge in the use of computer applications, such as MS Word, MS Excel, MS PowerPoint
• Committed to teamwork; understands the concept of working towards a common goal
• Demonstrated organizational, problem solving, planning, and administrative skills
• Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload
• Must be able to work shift work

What We Offer:

• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca