About Employee and Customer Experience:
Employee and Customer Experience at Ipsos is All Things Experience. Our mission is to equip our clients with the insights they need to make better decisions about their employee and customer experience investments. We do this through CX and EX research and advisory, cross-channel analytics (digital and physical), and performance measurement across the employee and customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive employee engagement, customer loyalty, retention, and growth.
What makes this role important at Ipsos?
As Vice President within the Employee and Customer Experience team, your role is to enhance the company's reputation by delivering advisory services to current and new clients at a board and C-suite level. Building client relationships, you will act as a trusted advisor, expanding networks within existing client organizations and identifying opportunities for cross-selling insight, engagement, culture, and leadership offerings.
Your responsibilities include acquiring and advising new clients, ensuring seamless onboarding, and overseeing project delivery for client retention and growth. The primary focus for this role will be on Employee Experience and where applicable, the linkage to the Customer Experience. As leader of the Employee Experience practice within the team, you'll be accountable for achieving growth targets in revenue and profit, as well as client satisfaction metrics. Collaborating with the CX team and our business development teams, you will contribute to winning new clients through proposals and pitches, ensuring a smooth transition of won projects into the business for delivery.
What you can expect to be doing:
Consulting
Commercial
Business Reputation and Security
This might be the job for you if you have:
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!
What’s in it for you:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | CA
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
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