Customer Service Administrator, Low Rise (Contract)
Customer Service Administrator, Low Rise (Contract)
We are proud to be one of North America's largest integrated master-planned community homebuilders having built over 28,000 new homes and condominiums in 25+ years. We are committed to building excellence and in creating communities that are well located, rich in amenities and full of life. We are proud of our history and excited about our future as we continue to realize our vision to provide families and individuals with a place they can truly call home.
Creating Communities Beyond the Home
We are one of North America's largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas and Tennessee. Our vision is to continue to grow, innovate and Create Experiences That Matter for our homeowners and each member of our team.
There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Your experiences at Empire will take you where you want to grow.
Be the Key to showing our customers how much we really care!
You will be the initial point of contact for homeowners following closing, including receipt and processing of Tarion warranty forms. Maintain schedules for technicians and trades regarding warranty repairs.
What You Will Do:
- Engage managers for escalations and schedule touch points accordingly
- Coordinates follow up activities with purchaser, construction and service/warranty teams for service warranty issues
- Receives, documents and communicates new home purchasers' inquiries to appropriate trades and departmental associates and provides timely responses to the new home customer
- Enters and completes work orders in Newstar programs
- Tracks and follow up on work order completion and provide timely, accurate responses to inquiries
What You Will Bring:
- High school diploma or equivalency
- interpersonal skills with the ability to build rapport and connections with homeowners
- Some industry experience preferred
Why Join Empire Low Rise
At Empire Low Rise, it's important to have a genuine connection with the work you do. We believe our employees bring meaningful stories and experiences that serve as inspiration to do great work and build communities that matter. As part of your unique experience:
- You'll have the opportunity to collaborate with some of the most talented professionals in the homebuilding industry
- We have rare offerings including our Employee Home Ownership Program
Other details
- Job Function IC
- Pay Type Salary