Bilingual Customer Service Agent - Telus Health

Description

Location: Remote (work from home)
Status: Permanent, 37.5 hours/week
Schedule: Must be available between 7:30 a.m. and 6 p.m., Monday to Friday

What are the benefits for you?

• Work schedule Monday to Friday - NO nights or weekend shifts
• Enjoy a health and dental benefits package that includes life and long-term disability insurance
• Enjoy 3 "wellness" days per year in addition to the 3 weeks of vacation per base year we offer
• Wellness account $700
• Pension participation with a proportionate employer contribution of up to 6%
• Access to TELUS Employee Shared Purchase Plan Program
• 40% discount on an existing plan offered by TELUS/Koodo
• Acquire essential skills and hands-on customer experience that will help you develop your career
• Be in control of your training through a range of formal, informal and social training and development opportunities
• The impact you will make and what we will accomplish together

The members of the Call Centre team believe in maintaining a positive work environment that encourages growth, team spirit and diversity. We are proud of our work, and we are committed to providing high-quality service to our customers by showing initiative and a meticulous work ethic. If you're a dynamic worker with a strong focus on customer service, read on!

You're looking for new challenges and want to excel in your work, be a part of an energetic and dedicated team, and truly make a difference. You have everything we're looking for, so be the missing piece of the puzzle and join a team that's committed to top customer service performance.

Our dynamic managers will invest in your growth by offering ongoing training and encouraging your professional development.

Here is how:

• Answer incoming calls and make outgoing calls to make and confirm appointments
• Respond courteously and professionally to our customers' various reservation requests
• Inform existing and potential customers about the different services we offer
• Manage and process reservation requests and confirmations via email while maintaining the highest level of service and professionalism
• Work in close collaboration with the various departments, including TELUS Health Care Centres
• Offer exceptional service to our customers and exceed their expectations
• Maintain and develop your knowledge of TELUS Health Care Centre processes, products and services
• Perform all other related phone and administrative tasks

Qualifications

You are the missing piece of the puzzle

• High school diploma
• Bilingual French and English mandatory (spoken and written)
• Strong customer service experience
• Good knowledge of the Windows Office suite (Word, Excel, Outlook), strong computer skills
• Professionalism and mature approach with customers
• Desire for continuous improvement
• Patient, courteous and dynamic
• Strong attention to detail

Great-to-haves

• Call centre experience, minimum of 1 year
• Knowledge of medical terminology

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.