BC- Warehouse/ Customer Service Representative

Original job posting

The representative is responsible for loading and unloading trucks, managing inventory, and maintaining accurate shipping and receiving records. They also provide professional customer service by responding to inquiries and identifying customer needs.

Job details

Is this job for you? Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you love a physical job that will keep you busy? The Brick is actively seeking to expand our team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager. Responsibilities Loading and unloading of trucks and customer vehicles Maintain a proficient knowledge of all shipping/receiving processes and procedures Picking and put-away of all product types Maintain a thorough knowledge of all stock, stock locations, model numbers, manufacturer specifications and handling instructions Verify and report on inventory; ensure accuracy in the generation of reports Process store entry stock transfers Uphold all company health and safety, security and operational policies and procedures Respond to customer inquiries and offer solutions in a courteous and professional manner Follow up with customers to identify and support their needs Promote customer loyalty by providing exceptional customer support Review and follow up on order reports on a daily basis Other duties as assigned Qualifications High school diploma or equivalent Previous experience in a warehouse/distribution environment an asset Experience operating forklifts, order pickers and pallet jacks an asset Proficient verbal and written English communication skills Able to handle heavy lifting exceeding 50 lbs on a regular basis (loading of appliances and bedding products) Proficient knowledge of safe material handling techniques Flexibility to work any shift, including evenings and weekends Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

What you’ll do

The representative is responsible for loading and unloading trucks, managing inventory, and maintaining accurate shipping and receiving records. They also provide professional customer service by responding to inquiries and identifying customer needs.

Requirements

Candidates must have a high school diploma or equivalent and the ability to lift over 50 lbs regularly. Previous warehouse experience and proficiency with material handling equipment are considered assets.

Benefits

• Health insurance • Dental insurance • Paramedical services • Employee discounts • Professional development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Warehouse operations · Preferred
• Forklift operation · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Warehouse operations
• Shipping and receiving
• Inventory management
• Forklift operation
• Order picking
• Pallet jack operation
• Material handling
• Problem solving
• Communication
• Safety compliance
• Pallet Jacks
• Shipping And Receiving
• Professionalism
• Lifting Ability
• Customer Support
• Customer Service
• Loyalty Programs
• Warehousing
• Leadership
• Material Handling
• Operations Management
• Loading And Unloading
• Written English
• Customer Inquiries
• Enthusiasm

Job areas

• Logistics
• Customer Service & Support
• Retail
• Manufacturing
• Warehouse Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives