Appointments in call centre and customer care, October 2020

Nick Lyons has taken up the role of Bilingual Customer Experience Analyst at Jamieson Wellness Inc. in Toronto. He formerly worked as Bilingual Associate Relationship Manager at Wealthsimple.

Husnain Mansoor previously Process Improvement Consultant at TELUS has been appointed Knowledge Centred Service (KCS) Coach.

Nancy Gagnon received a promotion and has been appointed Director Customer Success - Public markets Quebec and Atlantic at Microsoft in Quebec where she was working as a Director Service Delivery at Microsoft - DMM.

Sara Cook is moving from ALL Holding Company, LLC. From now on, she is going to work as Customer Success Manager at Provision Analytics in Calgary.

Antoinette Ouadda-Djale has been hired by Wellwise by Shoppers Drug Mart™ as a Bilingual Customer Care Specialist in Toronto. Until now, she was working as a Team Coordinator (Volunteer).

After working as a Division Director at Robert Half, Craig Ferguson is taking up the role of Client Manager at TEEMA in Toronto.

Eleni Tsimpragos has been recruited as a Client Manager at Affinity Group Canada in Toronto. She was an Assistant Marketing Manager, Category Tea at Mother Parkers Tea & Coffee formerly.

Marcus T. has been promoted to Director of Customer Engagement at FlightHub where he had formerly occupied the role of Director of Sales.

Kaelin Mol has been hired on as a Customer Success Manager at Envirosoft Corporation in Calgary. Up to now, he had worked as Business Development Manager at Interface Fluidics.

Ted Cran will now occupy the functions of Client Director at Apply Digital in Vancouver where he had been a Client Lead.