Bilingual Customer Service Representative

Cambridge, Ontario, Canada
Remote
Posted Oct 27, 2026
1 position

$20.51 / hour

Opens LinkedIn

Employment type: Contract
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week
Location requirements: Country, Cambridge, Ontario, Canada
Seniority: Entry level
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Respond to customer inquiries in English and French by phone and email, explain travel insurance benefits and guidance, and open and manage non-medical assistance cases. Help customers with claims and online processes, troubleshoot issues, coordinate information with partners and service providers, and maintain accurate, confidential records while delivering a positive customer experience.

Job details

Job Title: Bilingual Customer Service Representative Location: 100% Remote Duration: 5-6-month contract, potential extensions and/or permanent hire Hours: M-F. Must have flexibility in hours worked. Will be assigned 8-hour shifts between the hours of 6:30am-12:30am, will get schedule 4-6 weeks in advance and be on that shift for multiple weeks at a time. Pay Rate: $20.51 CAD/hour, weekly pay Qualifications: Fluent in French and English (verbal and written) 1+ year of customer service, call center, or related experience Strong verbal and written communication skills. Professional, empathetic, and customer-focused demeanor. Strong troubleshooting and critical-thinking skills. Ability to commit to the full training period without any time off Reliable work-from-home setup and ability to be online early and prepared each day. Day to Day Details: Insight Global's travel insurance client is seeking a fluent French-speaking Customer Service Representative to support Canadian travelers, financial institutions, and retail clients in a fast-paced, work-from-home environment. This is not a traditional contact center role. Representatives serve as trusted resources by providing benefit information, answering travel-related questions, opening non-medical assistance cases, and delivering exceptional customer service through phone and email communication. Success in this position requires empathy, professionalism, critical thinking, and the ability to anticipate customer needs while handling a high volume of interactions. Handle approximately 40-50 customer calls per day while providing exceptional service. Respond to customer inquiries via phone and email in both English and French. Open and manage non-medical assistance cases for travelers and customers. Provide pre-trip assistance, travel advisories, vaccine information, and policy guidance. Explain benefit coverage, limitations, and available services clearly and accurately. Assist customers with claim forms and claim-related questions. Guide customers through websites and online claim submission processes. Troubleshoot customer issues and identify solutions independently. Relay information between customers, partners, and service providers. Maintain accurate case documentation and customer records. Handle sensitive customer information while adhering to privacy and confidentiality standards. Deliver a positive customer experience focused on customer satisfaction and first-call resolution.

What you’ll do

Requirements

Applicants must be fluent in written and spoken French and English and have at least one year of customer service, call center, or related experience. They should demonstrate strong communication, empathy, professionalism, troubleshooting, and critical-thinking skills, and have a reliable work-from-home setup and availability to complete training without time off.