Bilingual Customer Service Representative

Job summary

Handle high-volume customer inquiries by phone and email in French and English, open and manage non-medical assistance cases, and provide travel, benefit, and claims guidance. Troubleshoot customer issues, guide customers through online portals and claim submissions, and maintain accurate documentation while aiming for timely resolutions and first-call satisfaction.

Job details

Bilingual Customer Service Representative (French/English) Location: Remote, must reside in Canada Job Type: 6-Month Contract Role Pay Rate: $20.51/hour CAD 🗣️ Fluent French & English Required A leading organization in the travel and assistance industry is seeking Bilingual Customer Service Representatives to support customers across Canada. This is an opportunity to be part of a team that helps travelers, financial institutions, and retail customers navigate important questions and assistance needs while delivering a positive customer experience. Responsibilities Handle approximately 40-50 inbound customer calls per day. Respond to customer inquiries via phone and email in both French and English. Open and manage non-medical assistance cases for travelers and customers. Provide pre-trip assistance, travel advisory information, vaccine guidance, and benefit information. Assist customers with claims-related questions and documentation. Guide customers through online portals and claim submission processes. Troubleshoot issues, identify solutions, and provide timely resolutions. Maintain accurate case notes and customer documentation. Deliver a customer-first experience focused on satisfaction and first-call resolution. Required Qualifications Fluent in both French and English (written and verbal) 6+ months of customer service or call center experience Strong communication and active listening skills Ability to solve problems independently and think critically Comfortable working in a fast-paced, high-volume environment Strong multitasking, documentation, and organizational skills Ability to commit to the full training period prior to working remotely Preferred Experience Travel, insurance, assistance, benefits, or claims support experience Customer advocacy or concierge-style customer service Experience supporting customers through both phone and email channels Familiarity with case management systems Previous remote work experience Experience supporting Canadian customers or financial institutions Who We're Looking For ✔ Customer-focused professionals who genuinely enjoy helping people ✔ Strong communicators with empathy and professionalism ✔ Problem-solvers who can think outside the box ✔ Individuals who anticipate customer needs and provide proactive solutions ✔ Team players committed to quality, training, and delivering exceptional service every day If you're bilingual in French and English and are looking for an opportunity to make a meaningful impact while developing your customer service career, apply today! #CustomerService #BilingualJobs #FrenchSpeakingJobs #CustomerSupport #RemoteJobs #WorkFromHome #CambridgeON #OntarioJobs #HiringNow #CallCenterJobs #TravelIndustry #CustomerExperience #CareerOpportunity #ContractJobs #BilingualCareers

What you’ll do

Handle high-volume customer inquiries by phone and email in French and English, open and manage non-medical assistance cases, and provide travel, benefit, and claims guidance. Troubleshoot customer issues, guide customers through online portals and claim submissions, and maintain accurate documentation while aiming for timely resolutions and first-call satisfaction.

Requirements

Applicants must be fluent in written and spoken French and English and have at least six months of customer service or call center experience. They should have strong communication, listening, problem-solving, multitasking, and organizational skills, and be able to complete the full training period before working remotely.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• case management · Preferred
• Documentation · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Bilingual Communication
• Customer Service
• Active Listening
• Problem-Solving
• Critical Thinking
• Customer Advocacy
• Case Management
• Claims Support
• Travel Assistance
• Email Support
• Phone Support
• Documentation
• Multitasking
• Organization
• Troubleshooting
• Customer Satisfaction

Job areas

• Customer Service & Support
• Hospitality
• Finance & Accounting

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