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Job summary

The Customer Service Representative acts as the primary point of contact for customers, managing order volumes and resolving shipping inquiries. They are responsible for tracking shipments, updating customer portals, and scheduling delivery appointments.

Job details

Why Work for Canada Cartage Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers. Position Summary The CSR would be the first point of contact for our customers. Our responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise during the shipping process. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients. Location: Mississauga, ON Schedule: Mon-Friday, 40 hours What you will do Support the operations team with customer inquiries Create and actively manage a high volume of orders on a variety of accounts Handle and resolve customer concerns Update customer portals as needed Create and submit customer reports Track and Trace our drivers as required Supply customer delay notifications Schedule delivery appointments when required Assist with training for new employees and cross-training for existing employees What You’ll Bring 6 months to 1 year High school diploma Along with the following Skills & Competencies: Good communication skills. Strong attention to detail. Proficient in the following Microsoft Office programs: Word, Excel and Outlook. Familiarity with trucking, hours of service, and assets. Proven experience in handling multiple priorities. Strong leadership skills Why People Love Working at Canada Cartage Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for career growth and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to grow while remaining committed to supporting the communities where we operate. Accessibility Commitment Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request. Application Process We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies. #workatcanadacartage

What you’ll do

The Customer Service Representative acts as the primary point of contact for customers, managing order volumes and resolving shipping inquiries. They are responsible for tracking shipments, updating customer portals, and scheduling delivery appointments.

Requirements

Candidates must have a high school diploma and 6 months to 1 year of relevant experience. Proficiency in Microsoft Office and familiarity with trucking and logistics operations are required.

Benefits

• Recognition programs • Hotel discounts • Entertainment discounts • Gym membership discounts • Team events

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred
• Leadership skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Attention to detail
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Order management
• Tracking and tracing
• Scheduling
• Reporting
• Leadership skills
• Problem solving
• Communication
• Operations
• Leadership
• Detail Oriented
• Microsoft Office
• Customer Service
• Teamwork
• Supply Chain
• Customer Inquiries
• Team Oriented
• Discounts And Allowances
• Track And Trace

Job areas

• Customer Service & Support
• Logistics
• Transportation
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives