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Job summary

The Customer Service Representative manages the end-to-end customer order process, including order entry, status inquiries, and shipping coordination. They also handle complex inquiries and collaborate with internal teams to resolve issues related to master data and material information.

Job details

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ Job Description: Customer Service Representative – Canada (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues Communicates clearly and professionally with external customers and internal Soventum personnel by telephone and/or written correspondence Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing Systematic problem solving in regard to material information records and master data monitoring Managing the customer order process from entry to delivery Develops and leads improvements and/or solutions to work processes and tools Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND 2 (two) years of customer service experience in a private, public, government or military environment OR HS Diploma AND 6 (six) years of customer service experience in a private, public, government or military environment In addition to the above requirements, the following are also required: Bilingual French & English Previous/current Healthcare Customer Service Experience ERP system experience required Additional qualifications that could help you succeed even further in this role include: Experienced with cross-functional project leadership preferred. Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers. Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems. Work location: Remote - Canada Travel: May include up to 5% Domestic Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Vacancy Status: This is not an existing vacancy and is a new position. Applicable to Canadian Applicants. The expected compensation range for this position is $74,451 - $92,391 CAD, which reflects the anticipated base salary for this role. Actual compensation may vary based on factors such as a candidate’s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. This role may also be eligible for additional compensation components (e.g., incentive programs) and a comprehensive suite of benefits available to employees in Canada. For more information on Solventum’s Total Rewards offerings, please visit: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.

What you’ll do

The Customer Service Representative manages the end-to-end customer order process, including order entry, status inquiries, and shipping coordination. They also handle complex inquiries and collaborate with internal teams to resolve issues related to master data and material information.

Requirements

Candidates must possess either a Bachelor's degree with two years of customer service experience or a high school diploma with six years of experience. Additionally, the role requires bilingual proficiency in French and English, along with experience in healthcare customer service and ERP systems.

Benefits

• Incentive programs • Comprehensive suite of benefits

Listed skills

• French · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Shipping · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order entry
• Order management
• Customer service
• Bilingual
• French
• English
• Healthcare customer service
• ERP system
• Problem solving
• Data monitoring
• Communication
• Project leadership
• Conflict resolution
• Inventory management
• Shipping
• Invoicing
• Management
• English Language
• Problem Solving
• Curiosity
• Leadership
• Innovation
• Data Science
• French Language
• Professionalism
• Customer Service
• Self-Motivation
• Compassion
• Empathy
• Multilingualism
• Order Entry
• Order Processing
• Order Management
• Order Management Systems
• ERP Systems Knowledge
• Data Monitoring
• Healthcare Customer Service

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives