Customer Service Associate

August 15 2022
Industries Bank, Insurance, Financial services
Categories Customer service, Customer Service, Call Centres
Cambridge, ON

Who we are:

People are at the heart of the Allianz brand. At Allianz, helping people is in our DNA. We believe in being a part of the solution for a better tomorrow, and know that we have a positive impact on people’s lives across the globe. If you are looking to be part of something big, then come join our local family - we want to hear from you!

Our teams in our Operations centre are the heartbeat of the organization. We are looking for customer-centric individuals to fill a number of Customer Service Associate positions. In this role, the focus is on helping others, providing exceptional customer service, and going above and beyond for our customers when they’re in need.

About the role:

In a 24/7 operation, provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis.

Hourly wage: $20.51 per hour (+ $1.50 per hour French language premium, if applicable)

You are great at:

  • Opening non-medical cases to guide/assist clients throughout their service needs.
  • Initiating and sending claim forms.
  • Providing pre-trip assistance and answering pre-trip questions relating to emergency procedures and policy inquiries.
  • Interpreting policies and fully explaining benefit coverage and limitations to avoid client confusion.
  • Guiding clients through the navigation of pertinent websites for online content and claim submission.
  • Administering and enforcing client confidentiality in regards to Canada’s Personal Information Protection and Electronic Document Act.
  • Providing assistance with translation using an interpreter if necessary.
  • Creating and send various types of professional correspondence.

What it takes:

  • Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
  • Ability to pay close attention to detail and multi-task.
  • Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
  • Demonstrated ability to use initiative and independent judgment in solving customer problems.
  • Fluency in French is preferred.

What we offer you:

  • A competitive total rewards package, including benefits coverage as of your first day of employment, participation in the company’s annual incentive bonus plan, an employer matched retirement plan, tuition reimbursement support, generous paid time off, and much more!
  • A Referral Program that rewards you for referring your qualified friends and family
  • Employee discounts at a wide variety of retailers and services
  • The opportunity to grow with a large, global organization

All successful candidates must be able to pass an Enhanced Reliability Check performed by the Government of Canada.

At Allianz, we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process, please call our toll free number at 1-800-461-1079 and ask to speak to a member of the Talent Acquisition team.

Apply now!

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